Sasha Collins
Houston,United States
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Carexm
11.2022 - Current
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Escalations Team Manager
EHI Holdings
05.2018 - 10.2022
- Collaborated with cross-functional teams to develop strategies for reducing escalations and improving overall support quality.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
- Created detailed reports on escalated cases to identify trends and areas for improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Technical Support
EHI Holdings
02.2016 - 05.2018
- Coordinated and provided technical support to different partners.
- Incorporated cloud architecture into new facility planning, reducing need for on-site equipment and technical support personnel.
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
Collections Claims Specialist
EHI Holdings
03.2014 - 02.2016
- Reviewed claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other parties
- Effectively negotiated with responsible parties
- Interpreted the facts of loss in conjunction with debtor feedback in order to establish settlement strategy
- Maintain accurate account of payments on claim files and make decisions for settlements
Cybersecurity Specialist
Alliant Group
10.2011 - 01.2014
- Conducted security audits to identify vulnerabilities.
- Reviewed violations of computer security procedures and developed mitigation plans.
- SAP HANA Security activities like user management, assigning roles to users overseeing analytical privileges.
- Researched and developed new computer forensic tools.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
Tax Associate
H&r Block
11.2010 - 05.2013
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
- Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
Education
Bachelor of Science - Computer And Information Systems
University of Houston
Houston, TX03.2014
High School Diploma -
Alphonso Crutch
Houston, TX06.2007
Skills
- Analytical and Critical Thinking
- ServiceNow
- Splunk SIEM
- Security Systems Knowledge
- Claims Processing
- Progress Reporting
- Case Management
- Documentation processing
- Medical Terminology
- Billing Software
Timeline
Intake Specialist
Carexm
11.2022 - Current
Escalations Team Manager
EHI Holdings
05.2018 - 10.2022
Technical Support
EHI Holdings
02.2016 - 05.2018
Collections Claims Specialist
EHI Holdings
03.2014 - 02.2016
Cybersecurity Specialist
Alliant Group
10.2011 - 01.2014
Tax Associate
H&r Block
11.2010 - 05.2013
Bachelor of Science - Computer And Information Systems
University of Houston
High School Diploma -
Alphonso Crutch