Bernice Kustera
New York,NY
Summary
I am a creative, self-motivated, energetic and reliable individual who is able to communicate effectively with customers, clients, and fellow employees. I am able to work with people from diverse cultures and backgrounds as well as being able to take initiative and to lead by example while working in a positive work environment on a team or alone. I have attained an A+ certification with the Per Scholas IT Program. I am looking to secure a senior sales position within the technology sector, so I can fully utilize my skills in sales and Information Technology. I’m looking to grow with a company that will fully utilize my skill set.
Overview
23
23
years of professional experience
Work History
Owner
Royal Hair NY INC
New York, NY
01.2007 - Current
- Oversee the daily operations of the business
- Performing hiring, firing, and managing of employees
- Manage marketing, bookkeeping, payroll, and advertising functions
- Study the industry market and keep up with latest trends.
Associate Engineer
Nagarro
07.2023 - 10.2023
- Managed over 100 weekly calls from various stakeholders while maintaining an impressive customer satisfaction rate
- Demonstrated remarkable multitasking skills by simultaneously documenting detailed tickets in the Customer Relationship Managed (CRM) IT Service Management (ITSM) Tool
- Exceeded daily Service Level Agreements while delivering comprehensive solutions to callers
- Diligently adhered to the Family Educational Rights Privacy Act (FERPA) regulations to safeguard student information, ensuring all interactions remained compliant and confidential.
IT Trainee
Per Scholas
New York, NY
03.2023 - 06.2023
- Disassembled and reassembled a PC, verified its successful boot
- Created a bootable thumb drive using various platforms such as PowerISO and Rufus
- Tested wall outlets using a multimeter and ensuring the outlet output the correct voltages
- Configured VPN/LAN/WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID.
Banking Loan Consultant
Washington Mutual
Miami, FL
01.2001 - 01.2007
- Developed client trust and strong relationships through quality service, extensive product knowledge, and clear, honest communications
- Investigated and analyzed financial data on loan applications, credit reports, tax returns and financial statements
- Identified cross-sell, and up-sell loan opportunities
- Rendered informed credit decisions on loan applications Supported mortgage lending analysis and execution: Activated real estate loans.
Education
CompTIA A+ Certified -
Per Scholas
06.2023
Computer Graphic Design -
School of Visual Arts
01.2000
Skills
- Sales, marketing and customer service in person, phone and online
- Netwroking – Configure LAN/WLAN /WAN/PAN (all copper 80211 and 8023) routers
- Install workgroups and provide remote desktop assistance
- Network and local printer mapping and maintenance, cabling and patch panels
- Configure and troubleshoot TCP/IP, IPv4 and IPv6, DHCP, DNS, Firewalls, VPN, NAT
- Operating Systems –Windows OS, MAC OS, Apple iOS, Android OS
- Hardware – Workstations, Laptops, Printers, Scanners, Projectors, Mobile Devices
- Software – MS Office, Google Workplace/G-suite, VMware ESXI & Workstation
Timeline
Associate Engineer
Nagarro
07.2023 - 10.2023
IT Trainee
Per Scholas
03.2023 - 06.2023
Owner
Royal Hair NY INC
01.2007 - Current
Banking Loan Consultant
Washington Mutual
01.2001 - 01.2007
CompTIA A+ Certified -
Per Scholas
Computer Graphic Design -
School of Visual Arts
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