Hi, I’m
Brooke Romero
New Iberia,LA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
16
years of professional experience
Work History
Joli Cheveux Hair SalonNew Iberia, LA
Owner
05.2015 - 06.2024
Job overview
- Client interactions
- Beauty procedures
- Supply ordering and replenishment
- Accounting
- Hygiene standards
- Customer service
- Profit
- Marketing
- Retail management
- Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, social media marketing
- Provided outstanding customer service while continuing to grow business
- Maintained a loyal customer base of over 258 clients
Genesis PoolsNew Iberia, LA
Secretary / Pool Software Design
11.2008 - 05.2009
Job overview
- Maintained and updated filing systems, both paper and electronic
- Answer and direct phone calls
- Compose and prepare correspondence, reports, and presentations
- Schedule and coordinate meetings, appointments
- I designed pool examples by size and what the client wanted through 3d designing
- Maintained an updated schedule of all appointments
- Handled any cancellations or rescheduling requests
- Maintained an inventory of available supplies
- Maintained an average email response time of less than 2 hours, ensuring prompt communication with internal and external stakeholders
Education
Delcambre High School, Delcambre, LA
High school or equivalent from Social Studies, Math, English language arts, Science
05.2009
University Overview
- Student life participation and organization
- Volunteer work
- Public Speaking
- Perfect Attendance Award
Skills
- Communication skills
- Customer service
- Time management
- Guest services
- Leadership
- Phone Etiquette
- Organizational Skills
- Integrity
- People Person
- Self-motivated
- Problem Resolution
- Upselling
- Bookkeeping
- Client retention
- Marketing tactics
- Verbal and written communication
- Sales leadership
- Strategic planning
- Partnership development
- Market trend awareness
- Negotiation
- Process optimization
- Marketing
- Sales strategy development
- Customer relations
- Program creation and implementation
- Business planning
- Client service
- Consulting
- Product branding
- Crisis management
- Quality management systems
- Talent development
- Design coordination
- Relationship building
- Employee development
- Regulatory compliance
- Service quality assurance
- Social media control
Timeline
Owner
Joli Cheveux Hair Salon
05.2015 - 06.2024
Secretary / Pool Software Design
Genesis Pools
11.2008 - 05.2009
Delcambre High School
High school or equivalent from Social Studies, Math, English language arts, Science
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