Bernice Martinez Garza
Othello,WA
Summary
Motivated individual who enjoys learning new skills. Skilled in building customer relationships and understanding customer needs. Collaborative individual with expertise in providing exemplary service regarding benefits support.
Overview
6
6
years of professional experience
Work History
Patient Benefit Representative
Columbia Basin Health Association
2023.08 - Current
- Assist patients with the Clinic's Affordable Care Plan and helping them apply for Medicaid or Qualified Health Plans.
- Help patients that have questions with their bills or insurance.
- Maintained compliance with federal regulations through thorough audits of benefit plans and records.
- Finish reports assigned by supervisor by its deadline.
- Go to monthly meetings and provide my insight of the teams progress or reoccurring things.
- Increased awareness of available benefits by developing informative materials and resources.
- Conducted annual open enrollment periods, ensuring patients had access health insurance year round.
- Explained benefits to plan patients in easy to understand terms in order to educate each on available options.
Personal Shopper
Walmart
2021.09 - 2023.08
- Greet customers and help them by loading their orders into their vehicles.
- Navigate through store with cart and collect items before they expire every hour. Ensure groceries are being picked on time.
- Take the right action to ensure the customer gets the right order and in a fast-paced environment.
- Thoroughly solve problem when a customer has an issue with their order.
- Provide excellent customers inside and outside the facility. Take customers concerns through the phone and assist to find a solution for them.
Seasonal Merchandiser
Macy's Department Store
2020.11 - 2021.01
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Provide a great shopping experience. Assist customers in store and online by helping them find what they need.
- Placement of all merchandise on the sales floor. Condensed old fixtures and moved merchandise to create new ones for incoming merchandise.
- Worked as a team get signage completed before stores open. Collaborated with management and worked independently to do pricing, markdowns and replenishment.
Security Guard
Securitas Security Services USA
2019.08 - 2020.10
- Give employees on my site access and provided emergency or visitor badges when needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Observe and report any changes or suspicious activity by the hour.
- Receive and direct deliveries arriving on site.
Associate
Walmart
2018.11 - 2019.08
- Greeted and assisted customers. Worked varied hours to meet seasonal and business needs.
- Watched for customers who needed security devices while cleaning and organizing area.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Team Member
Taco Bell
2018.03 - 2018.11
- Greeted and assisted customers in the lobby or drive through.
- Cashed and prepared orders in a fast-paced environment while also providing excellent customer service.
- Restocked all supplies in drive lane and lobby for incoming customers
- Cleaned and wiped down surfaces with proper cleaning supplies and washed dishes when needed.
- Prepared food to the request of the customers.
Education
Associate of Applied Science -
Columbia Basin College
Pasco, WA06.2024
High School Diploma -
Othello High School
Othello, WA05.2019
Skills
- Personal Shopping
- Bilingual
- Accurate Money Handling
- Customer Relations
- Detail Oriented
- Multitasking
- Organized
- Customer Service
- Computer Skills
- Adaptability
- Teamwork and Collaboration
- Problem-solving aptitude
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Charlene Shearer
(509) 771-9467
Carolyn Reynolds
(509) 398-5288
Alexis Gehlen
(360) 540-3245
Timeline
Patient Benefit Representative
Columbia Basin Health Association
2023.08 - Current
Personal Shopper
Walmart
2021.09 - 2023.08
Seasonal Merchandiser
Macy's Department Store
2020.11 - 2021.01
Security Guard
Securitas Security Services USA
2019.08 - 2020.10
Associate
Walmart
2018.11 - 2019.08
Team Member
Taco Bell
2018.03 - 2018.11
Associate of Applied Science -
Columbia Basin College
High School Diploma -
Othello High School
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