Bernice Phillips
Ashland,MO
Summary
I am a leader that believes in leading by Example. I believe in Respect, I have over thirty plus years of experience and cleaning supervising and management
Overview
40
40
years of professional experience
Work History
Director of Custodial
University of Missouri
Columbia, MO
12.2022 - Current
- Supervised custodial staff to ensure compliance with safety and cleanliness standards.
- Developed training programs for new hires on cleaning protocols and equipment usage.
- Implemented efficient scheduling systems to optimize workforce productivity and service delivery.
- Conducted regular inspections of facilities to maintain high levels of cleanliness and organization.
- Supervised daily custodial operations, ensuring cleanliness and safety standards were consistently met.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented inventory management systems to streamline supply ordering and reduce costs.
- Conducted regular inspections of facilities, identifying areas for improvement in sanitation practices.
- Collaborated with departments to schedule custodial services during peak hours without disruption.
- Established and enforced procedures for hazardous waste disposal in compliance with regulations.
- Analyzed feedback from staff and clients to refine cleaning protocols and improve satisfaction rates.
- Led initiatives to adopt eco-friendly cleaning products, promoting sustainability within the organization.
- Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
- Launched preventative maintenance programs, reducing downtime due to equipment failures or malfunctions.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Reduced maintenance costs through regular inspections and proactive repairs.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Negotiated contracts with vendors, securing cost-effective services and products for the facility.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
- Maintained detailed records of all maintenance activities, facilitating accurate budgeting and forecasting efforts.
- Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
- Coordinated large-scale projects involving multiple departments to ensure timely completion without compromising quality standards or impacting normal operations negatively.
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Established performance benchmarks for custodial staff members, promoting accountability and continuous improvement in service delivery.
- Ensured compliance with local, state, and federal regulations related to waste disposal procedures.
- Promoted safety and compliance with industry regulations by conducting frequent safety audits.
- Enhanced team productivity by providing comprehensive training to custodial staff members.
- Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed schedules, shift reports, and other business documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Custodian Supervisor
SOUTHERN BOONE COUNTY SCHOOLS
Ashland, MO
08.2016 - 11.2022
- Supervised daily custodial operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored new custodial staff on best practices and equipment usage.
- Developed cleaning schedules to optimize workflow and maintain facility cleanliness.
- Implemented inventory management system for cleaning supplies, reducing waste and costs.
- Conducted regular inspections to ensure quality standards were consistently met across facilities.
- Coordinated with facility management to address maintenance issues promptly and efficiently.
- Enhanced team productivity by introducing streamlined cleaning processes and techniques.
- Evaluated performance metrics to identify areas for improvement in custodial services.
- Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
- Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
- Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
- Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
- Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
- Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
Owner/Operator
Phillips Housekeeping
Columbia, MO
03.1986 - 06.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Established vendor relationships to negotiate favorable terms and improve supply chain processes.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Streamlined inventory management systems to reduce costs and optimize stock levels.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
High School Diploma -
Rockbridge High School
Columbia, MOSkills
- Green cleaning
- Landscaping maintenance
- Restroom maintenance
- Cleaning techniques
- Sanitation standards
- Chemical handling
- Task delegation
- Window washing
- Carpet cleaning
- Waste management
- Work scheduling
- Facilities management
- Graffiti removal
- Upholstery care
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Workload prioritization
- Housekeeping
- Training and mentoring
- Staff training and development
- Task assignment
- Waste disposal
- Team building
- Window cleaning
- Health and safety compliance
- Dusting furniture
- Quality improvements
- Customer relationship management
- Invoice processing
- Guest relations
- Department coordination
- Staff motivation
- Inventory control
- Ordering cleaning supplies
- Quality assurance
- Employee evaluations
- Staff scheduling
- Performance evaluation
- Performance improvements
- Staff evaluations
- Payroll
- Supply inventory management
- Document control
- Inter-department collaboration
- Quality assurance controls
- Budget administration
- Report generation
- Room inspection
- Mopping and buffing floors
- Team performance management
- Washing windows
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Customer relations
- Task prioritization
CUST
- Supervisor or management room over thirty years plus in experience
- Scheduling
- Payroll
- Inspections of employees work
- Employee meetings
- Evaluations of employees
- Budgeting
- Approvals of invoices
- Delegate cleaning areas
- Communicate with other staff or departments for cleaning needs
- Also oversea events with the custodians and Other crew that we have working for us, which is a total of about 27 employees
- Dust
- Vacuum
- Strpping waxing floors
- Buffing floors
- Windows
- Carpets cleaning
Timeline
Director of Custodial
University of Missouri
12.2022 - Current
Custodian Supervisor
SOUTHERN BOONE COUNTY SCHOOLS
08.2016 - 11.2022
Owner/Operator
Phillips Housekeeping
03.1986 - 06.2022
High School Diploma -
Rockbridge High School