Bernice Posada
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Stater Brothers
11.2015 - Current
- Responsible for addressing customer concerns and providing information regarding products
- Aiding in high customer retention
- Expertise in planning, policies, procedures, and scheduling to ensure productive operations
- Leadership
- Project Management of up to 20 colleagues
- Interpersonal skills
- Professional telephone etiquette
Cashier
Stater Brothers
10.2015 - Current
- Math skills
- Maintaining money accuracy
- Manage time and prioritize tasks effectively
General Merchandise Clerk
Stater Brothers
01.2007 - 10.2015
- Strong product knowledge
- Upselling products based on customer needs
- Product logistics
Courtesy Clerk
Stater Brothers
07.2006 - 01.2007
- Assisted in the process of an efficient checkout service
- Developed knowledge of product location, UPC codes and ensured proper pricing
Education
Social And Behavioral Science -
Riverside City College
12.2024
Early Childhood Education/Twelve Core Units -
Riverside Community College
12.2023
Early Childhood Education/6 units Assistant Teacher -
Riverside Community College
12.2020
General Education Development Diploma -
Skills
- Teamwork oriented
- Strong interpersonal skills
- Coaching-style leadership
- Effective organization
- Attention to detail
- Ability to work under pressure
- Adaptability
- Time management
- Creative problem solving skills
- Projecting consumer’s needs and making appropriate suggestions
- Resolving problems or discrepancies regarding customers’ concerns
- Maintaining accuracy of cash
- Efficiently follow specific directions while also self motivated
Volunteer Experience
FSA - Family Services Association, Moreno Valley, CA
Timeline
Customer Service Representative
Stater Brothers
11.2015 - Current
Cashier
Stater Brothers
10.2015 - Current
General Merchandise Clerk
Stater Brothers
01.2007 - 10.2015
Courtesy Clerk
Stater Brothers
07.2006 - 01.2007
Social And Behavioral Science -
Riverside City College
Early Childhood Education/Twelve Core Units -
Riverside Community College
Early Childhood Education/6 units Assistant Teacher -
Riverside Community College
General Education Development Diploma -
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