Yenelmys Francés
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Farmacia Santa Ines
Villa De Cura, Venezuela
2020.01 - 2023.05
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Receive and storage products in and organized manner
- Organize inventory
- Quality control of products and manage inventory
- Process payments
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Banco de Venezuela
Turmero, Venezuela
2009.06 - 2020.01
- Greeted customers and answered any questions they had about the bank policies
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Public Administration
Licenciada En Administración
Universidad De Carabobo 2009-12
Skills
- Appointment Scheduling
- Account updating
- Call Management
- Data Collection
- Customer Service
- Strong sense of responsibility
- Excellent teamwork
- Teamwork oriented
- Problem solver
Timeline
Customer Service Representative
Farmacia Santa Ines
2020.01 - 2023.05
Cashier
Banco de Venezuela
2009.06 - 2020.01
Bachelor of Science - Public Administration
Licenciada En Administración