Summary
Overview
Work History
Education
Skills
Languages
Timeline
Awards
CustomerServiceRepresentative

Adamaris Perez

Pharr,TX

Summary

Many of my skills are committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Due to constant interactions with other individuals, I've become proficient in utilizing the best service practices and adept at exploring different solutions to address customer needs effectively.


I'm a quick learned prepared to commit to the job that demands it and inclined to present my best every day.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sonic
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided backup support for organizational leadership.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained a friendly demeanor and increased customer satisfaction through proactive action in the face of mishap's.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Customer Service Representative

Stars Drive-In
05.2021 - 08.2021
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Office Intern

Student Activities, Edinburgh (TX)
06.2019 - 07.2019
  • Took phone calls, transferring and taking messages when the head office was away.
  • Organized receipts and old paperwork in files.
  • Cleaned out office spaces and storage rooms while organizing their new positions.
  • Helped promote future events planned.
  • Helped recruit possible members/employees via job fair events.

Agricultural Worker

Field Work, Kent County (MI)
06.2018 - 07.2018
  • Groomed and quality checked rows of crops to farmer’s standards.
  • Cleared fields of debris and other manual labor associated with pre-planted standards for crops.
  • Organized warehouses and cleaned both storage and general areas of said warehouse.
  • Painted and cleared out warehouse areas no longer up to standard.
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining fields and warehouses.
  • Handled and moved various plants and produce using tractors and wheelbarrows.

Education

Bachelor of Arts - English Major

University of The Rio Grande Valley
McAllen, TX
12-2024

Skills

  • Strong Work Ethic
  • Teamwork Oriented
  • Willing to Adapt
  • Great Interpersonal Skills
  • Proficient Writing Skills
  • Complaint resolution
  • Order fulfillment
  • Conflict resolution
  • Verbal and written communication
  • Money handling
  • Tracking complaints

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Customer Service Representative

Sonic
08.2024 - Current

Customer Service Representative

Stars Drive-In
05.2021 - 08.2021

Office Intern

Student Activities, Edinburgh (TX)
06.2019 - 07.2019

Agricultural Worker

Field Work, Kent County (MI)
06.2018 - 07.2018

Bachelor of Arts - English Major

University of The Rio Grande Valley

Awards

Honors in English, AP English

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Adamaris Perez