Bernice Sexton
Wise,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings.
Overview
8
8
years of professional experience
Work History
Non-Emergency Medical Driver
KDK Transportation
Coeburn, VA
11.2024 - Current
- Saved fuel by leveraging GPS to identify faster routes.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Managed time effectively to meet tight delivery deadlines.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight when necessary.
- Logged deliveries, drop-off times and special conditions in company system.
- Enhanced customer satisfaction by providing courteous and professional service.
- Adhered to company policies and procedures related to safety and security standards.
- Communicated effectively with dispatch and customers to provide status updates.
Health Information Data Specialist
Ensemble Health Partners
Norton, VA
04.2022 - 04.2025
- Reviewed medical records.
- Identified opportunities for improvement in existing processes related to collecting, entering, managing, and retrieving health information data.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Gathered data from multiple sources to assimilate meaningful inputs for databases.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Monitored changes in government regulations that affect the collection and maintenance of health information data.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Conducted data entry of patient information into the Electronic Health Record system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Registration Receptionist
Ballad Health System
Norton, VA
01.2020 - 04.2022
- Managed incoming faxes related to patient registration processes.
- Followed up on unpaid claims in a timely manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Documented patient counters in hospital system and initiated follow-up actions.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Counselled patients on potential financial liabilities and payment requirements.
- Answered phones promptly in a professional manner.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained various admission forms and policies, acquiring signatures for consent.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Processed insurance verifications and authorizations to ensure coverage of services.
Assistant Store Manager
Check Into Cash
Norton, VA
07.2017 - 09.2019
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- I made collection calls and took payments.
- Opened new lines of credit and auto loans.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Fleming-Neon HighSchool
Neon, KY06-2004
Skills
- Patient care
- Record keeping proficiency
- Critical thinking
- Confidentiality compliance
- Scheduling appointments
- Customer Service-oriented
- Team player attitude
- HIPAA compliance
- Professionalism and courtesy
- GPS navigation
- Problem-solving
- Strategic thinking
- Customer service and satisfaction
- Compliance
Timeline
Non-Emergency Medical Driver
KDK Transportation
11.2024 - Current
Health Information Data Specialist
Ensemble Health Partners
04.2022 - 04.2025
Registration Receptionist
Ballad Health System
01.2020 - 04.2022
Assistant Store Manager
Check Into Cash
07.2017 - 09.2019
High School Diploma -
Fleming-Neon HighSchool
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