Bernice Sifuentes
Medical Assistant
Elizabeth,NJ
Summary
To integrate within a group practice or hospital setting in a position that offers a competitive and challenging environment that will utilize my present skills, while fostering me the opportunity to grow professionally. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Atlantic Medical Group
01.2021 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Audit on agents regarding customer service
- Audit scheduling Errors
- Voice Messages
- Managed insurance referrals for patient
- Schedule appointments for 79 providers for different specialties
- Train new employees
Medical Assistant
PM Pediatrics
01.2018 - Current
- Consult Patients on Medication Administration and Lab results, Triage Patients, Phlebotomy, Vitals and Medical history, Check in patients, Dispense Medication, EKG, Stocking exam rooms, Registration, Scheduling, Covid Testing
Lead Medical Assistant
JSM Fertility
01.2016 - 12.2019
- Schedule Appointments and call in medications, Triage Patients, Semen Analysis Wash, Consult Patients on Medication Administration and Lab results, Assist Physician with Ultrasounds, Phlebotomy and Injections, Vitals and Medical history, Assist Physician with gynecologic procedures such as Sonohysterograms, Femvue intrauterine inseminations, & endometrial biopsies, Conduct training for newly hired medical assistants, Responsible for Ordering Supplies, stocking rooms & up staging exam rooms
Billing Agent
Crystal Coast Pain Management
01.2013 - 01.2016
- Reception, check patients in and out, collect payments, and schedule appointments, Phlebotomy, Sending Physician Letters, and Billing for three Medical Offices
Lead Medical Assistant
Care Station Medical Group
01.2004 - 01.2013
- Collect and process urine drug screens for various clients, both DOT and Non-DOT, Perform daily calibration on PFT, Audiogram and BAT machine, Prepare all physicals for doctor examination by conducting all necessary testing (BAT, PFT, EKG, audiogram, vision exams, (titmus, ishihara, jager, and or color wire testing if necessary)) vitals, and blood collection, Certified for DOT Physicals, UDS and BAT testing, Hair drug screen collection, DNA sample collection, Respirator fit testing Instructor, CPR/BLS, Input and process all patient demographic information in computer database for charting and billing, Admit patients by triaging injury condition and prepare/document all pertinent information in patient's chart, Prepare and assist in sterile procedures (Suture application and removal), Training and implementation of Policy & Procedures, Assist Office Manager with clinical flow daily operations and delegate duties within scope of practice
Education
Medical Assistant Certificate -
The Cittone Institute
Edison, NJSkills
- Bi-lingual (English/Spanish)
- ICD-9/10 CPT Knowledge
- Medical Terminology
- Compassionate
- Customer Service
- Clinical Leadership
- Insurance Verification and Billing
- Patient education and counseling
- Scheduling and Appointment Management
- Vital signs monitoring
- Staff Oversight
- Phlebotomy expertise
- Inventory and supply management
- EMR / EHR
Certification
NHA Certification
Clinicalexperience
- ECG/EKG
- Overall patient care
- Vital signs
- Venipuncture/Phlebotomy
- ABI & other diagnostic testing
References
Furnished upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Medical Assistant
Atlantic Medical Group
01.2021 - Current
Medical Assistant
PM Pediatrics
01.2018 - Current
Lead Medical Assistant
JSM Fertility
01.2016 - 12.2019
Billing Agent
Crystal Coast Pain Management
01.2013 - 01.2016
Lead Medical Assistant
Care Station Medical Group
01.2004 - 01.2013
Medical Assistant Certificate -
The Cittone Institute
NHA Certification
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