Yesica Medina
Krum
Summary
Hardworking Medical Assistant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Nuby Pediatrics
10.2021 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Assistant Manager
Villa Grande
02.2016 - 02.2017
- Trained staff to deliver outstanding customer service
- Addressed customer inquiries
- Resolved customer complaints
- Assisted co-workers
- Delegated daily task to Restaurant employees
- Promoted team work in a positive and outgoing manner
- Recruited new employees
- Supervised inventory control and deliveries.
Manager
Miguelito's Mexican Restaurant
01.2010 - 01.2015
- Responsible for staff and customers needs
- Trained assistant managers and servers
- Made sure restaurant exceeded all health codes
- Responsible for restaurant while managers were gone.
Education
Associates of Arts Degree -
North Central Texas College
Gainesville, TX05.2017
High School Diploma -
Billy Ryan High School
Denton, TX06.2010
Skills
- Management
- Leadership
- Oral communication
- Problem solving
- Medical office administration
- Inventory and supply management
- Medical terminology knowledge
- CPR
- Administrative and Clerical skills
- Bi-lingual
- 45 WPM
- Scheduling and Appointment Management
- Clinical Leadership
Certification
CPR Certified
Timeline
Lead Medical Assistant
Nuby Pediatrics
10.2021 - Current
Assistant Manager
Villa Grande
02.2016 - 02.2017
Manager
Miguelito's Mexican Restaurant
01.2010 - 01.2015
Associates of Arts Degree -
North Central Texas College
High School Diploma -
Billy Ryan High School
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