BERNIE D. CARROLL
Tomball,TX
Summary
Driven and accomplished professional with a proven track record in leadership and customer service roles, notably as an Assistant Manager/Supervisor at Tropical Smoothie. Excelled in supervising teams, enhancing operational efficiency, and elevating customer satisfaction. Skilled in Microsoft Excel and adept at fostering professional relationships through effective communication.
Overview
8
8
years of professional experience
Work History
Trainer
Fedex
09.2023 - Current
- Train new hire employees
- Maintaining and enforcing safety with package handlers
- Loading and unloading packages in different areas
Kitchen Lead
Salem’s Fresh Eats
03.2021 - 02.2022
- Manage kitchen
- Prepare and cook food on restaurant menu
- Cleaned food preparation areas
- Maintained sanitation, health, and safety standard in work areas
- Notify/instruct employees on break time schedule
- Place customer orders
- Checkout customer orders at register
Assistant Manager/Supervisor
Tropical Smoothie
07.2019 - 02.2021
- Handle cash, credit, or debit transactions for customers
- Prepping and cooking for incoming orders
- Train new hire staff
- Performed store opening and closing tasks
- Monitor and supervise staff’s responsibilities
- Count earnings in cash drawers at the beginning and end of shifts
- Monitor Inventory
- Entering inventory and transaction data into system
Receptionist/File Clerk
Carroll & Associates LLC
07.2017 - 08.2019
- Answering incoming calls
- Scheduling appointments and meetings
- Filing customer information and documents
- Responding to email inquires
- Managing office supply inventory
- Managing/Organizing filing system
- SUMMER INTERN
Front End Customer Service
Tropical Smoothie
03.2019 - 07.2019
- Handle cash, credit, or debit transactions for customers
- Prepping and cooking for incoming orders
- Trained new hire staff
Education
DIPLOMA -
GAITHER HIGH SCHOLL
01.2019
Skills
- Customer Service
- Supervisor Skills
- Professional Demeanor
- Communication
- Microsoft Word
- Microsoft Excel
References
REFERENCES PROVIDED UPON REQUEST
Timeline
Trainer
Fedex
09.2023 - Current
Kitchen Lead
Salem’s Fresh Eats
03.2021 - 02.2022
Assistant Manager/Supervisor
Tropical Smoothie
07.2019 - 02.2021
Front End Customer Service
Tropical Smoothie
03.2019 - 07.2019
Receptionist/File Clerk
Carroll & Associates LLC
07.2017 - 08.2019
DIPLOMA -
GAITHER HIGH SCHOLL
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