Summary
Overview
Work History
Education
Skills
Timeline
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Bernie Fiti

Bernie Fiti

Denver,CO

Summary

Proven Lead Ramp Agent with a track record of enhancing on-time performance and ramp safety at United Airlines. Expert in aircraft marshalling and ground support, coupled with a strong ability to foster team morale. Achieved significant reductions in operational errors and passenger wait times, demonstrating dependable leadership and efficient load planning skills.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Lead Ramp Agent

United Airlines
01.2022 - Current
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
  • Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
  • Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Lead Ramp Agent

Menzies Aviation
01.2021 - 01.2022
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Guided aircraft into and out of parking positions using hand signals.

Agent Services Representative

Blake's Car Rental
07.2014 - 11.2020
  • Delivered world-class customer service to internal and external customers.
  • Streamlined communication processes for increased efficiency within the agent services team.
  • Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
  • Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.

Education

College of Micronesia
Pohnpei State F.S.M
08.2001 - 05.2003

High School Diploma -

Chuuk High School
F.S.M Chuuk State
07.2001

Skills

  • Aircraft Marshalling
  • Ground Support Equipment Operation
  • Airport Security Regulations
  • Baggage handling
  • Load Planning
  • Hazardous Materials Handling
  • Incident Reporting
  • Airline Procedures Knowledge
  • Ramp service
  • Dependable and Responsible
  • Aircraft Tug Operation
  • Loading and unloading
  • Heavy Lifting
  • Ramp Security
  • Pushback and towing
  • Baggage tag checks
  • Ramp Checklist Completion

Timeline

Lead Ramp Agent

United Airlines
01.2022 - Current

Lead Ramp Agent

Menzies Aviation
01.2021 - 01.2022

Agent Services Representative

Blake's Car Rental
07.2014 - 11.2020

College of Micronesia
08.2001 - 05.2003

High School Diploma -

Chuuk High School

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Bernie Fiti