Summary
Overview
Work History
Education
Skills
Timeline
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Bernadette Kruger

Waterford,MI

Summary

Proven multitasker and team collaborator, I excelled at Kennedys Irish Pub by enhancing customer satisfaction and maintaining high service standards during peak hours. Skilled in accurate money handling and adept at building rapport with patrons, my proactive approach significantly contributed to a positive dining experience.

Overview

28
28
years of professional experience

Work History

Waitress/Bartender

Sportsmen’s Bar & Grill
Clarkston, MI
05.2009 - 11.2024

Waitress/Bartender/Manger

I managed to help from time to time when management was gone.

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Waitress/Bartender

Kennedys Irish Pub
Waterford, MI
06.1996 - 04.2009
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma - Generals Studies

Clarkston High School
Clarkston, Michigan
06.1990

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Accurate money handling
  • Time management
  • Bar terminology
  • Reliability and punctuality
  • Food safety

Timeline

Waitress/Bartender

Sportsmen’s Bar & Grill
05.2009 - 11.2024

Waitress/Bartender

Kennedys Irish Pub
06.1996 - 04.2009

High School Diploma - Generals Studies

Clarkston High School
Bernadette Kruger