BERNIZ COLLAZO
Summary
To obtain a responsible and challenging professional position that will utilize my education and background and be able to expand my knowledge, and offer opportunities for personal and professional growth. I am a positive, enthusiastic, motivated individual with a proven track record of success including 13 years of hospitality experience in various areas.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Development and Marketing Associate
Let Us Claim
Orlando, FL
01.2022 - 04.2024
- Assisted in developing marketing materials such as brochures, flyers, and catalogs that accurately reflect the organization's brand image.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Restaurant Manager
Makumba
Hormigueros , Puerto Rico
07.2016 - 08.2022
- Assisted with kitchen preparation during peak times as needed.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Created new menu items based on customer feedback and industry trends.
Administrative Assistant
Orion Jet Center
Opa Locka, FL
01.2013 - 01.2015
- Responsibilities include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.
Office Manager/HR Assistant
United Family of Companies
Hollywood, FL
01.2009 - 01.2013
- Worked with VP of Human Resources to develop and implement New Employee Orientation Program (NEOP)
- Assisted VP of Human Resources in restructuring recruiting efforts for multiple locations through the creation of an interview guide, applicant guide and recommended channels for candidate recruitment; integrated to intranet for easy accessibility by all directors which streamlined the process
- Processed all unemployment claims as well as hearings resulting in a reduction of FUTA & SUTA costs for the employer
Revenue Manager
Westgate Resorts
Orlando, FL
01.2007 - 01.2009
- Accountable for ensuring that a portfolio of resorts stayed at maximum capacity inventory for optimal revenue performance, Bi-weekly meetings with all clientele in the tri-county area to ensure overall satisfaction and maintained contracts
- Evaluated available inventory and changed strategy, if necessary, depending on rooms unsold, the number of days remaining, the day of the week and the season
- Analyzed room types and forecasted demand to determine necessary adjustments for inventory levels
Owner Services Trainer / Financial Coordinator
Tempus Resorts
Orlando, FL
12.1999 - 12.2005
- Coordinated and conducted training for customer service representatives regarding product, use of knowledge and phone skills
- Initiated statistical reports to monitor and evaluate department and agent progress
- Organized training and development activities for existing staff and new hire training classes.
- Prepared month-end closing entries in the general ledger.
- Created budgets for new projects and monitored their progress throughout the year.
Bankruptcy Clerk
Heilig Meyers PR Inc.
Caguas, PR
01.1995 - 01.2000
- Obtained information from the pacer system required for cases of hearings
- Attended phone calls from client's attorneys, informing the legal division of cases where a bankruptcy petition is filed
- Represented HMPR Inc
- At the '341' meetings of creditors (Chapter13 & 7)
- Studied and review client files at the bankruptcy court and prepared and filed proof of claims working with weekly journals.
Education
Paralegal Studies -
Turabo University
01.1998
Skills
- Microsoft Office Suite
- Project Management
- Lead & Appointment Skills
- Employee Relations
- Client Interface
- Fidelio Software
- Recruitment & Selection
- Office Management
- Easy Database System
- Labor Relations
- Client Crisis Management
- Opera Software
- Process Improvement
- Total FBO6 System
- HR Information Systems
- Advertising Campaigns
- Trade show representation
- Competitor Analysis
- CRM Software
- Marketing Analytics
References
UPON REQUEST
Certification
Public Adjuster / License #W958354
Notary Public
Timeline
Business Development and Marketing Associate
Let Us Claim
01.2022 - 04.2024
Restaurant Manager
Makumba
07.2016 - 08.2022
Administrative Assistant
Orion Jet Center
01.2013 - 01.2015
Office Manager/HR Assistant
United Family of Companies
01.2009 - 01.2013
Revenue Manager
Westgate Resorts
01.2007 - 01.2009
Owner Services Trainer / Financial Coordinator
Tempus Resorts
12.1999 - 12.2005
Bankruptcy Clerk
Heilig Meyers PR Inc.
01.1995 - 01.2000
Paralegal Studies -
Turabo University