Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Phone number
Timeline
05
Beronica Ochoa

Beronica Ochoa

Portales,NM

Summary

Detail-oriented assistant manager with 15 years of experience in retail operations and customer service. Proven track record of driving sales growth through effective inventory management and targeted promotions. Recognized for exceptional leadership in training and mentoring staff, fostering a high-performance team environment. Skilled in resolving customer issues promptly, ensuring satisfaction, and maintaining strong vendor relationships to optimize costs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

Sam's club
Midland, TX
03.2020 - 10.2024
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

Assistant manager

Tractor supply
Hereford, TX
06.2014 - 08.2019
  • Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
  • Achieved XX% increase in sales by analyzing customer buying patterns and implementing targeted promotions
  • Collaborated with cross-functional teams to plan and execute successful marketing campaigns
  • Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
  • Collaborated with vendors to negotiate favorable pricing terms on merchandise orders, resulting in cost savings for the company

Assistant manager

Jumburrito
Midland, TX
03.2013 - 05.2017
  • Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
  • Trained and mentored new team members on company policies, procedures, and customer service standards
  • Managed cash handling procedures, ensuring accuracy and compliance with company policies
  • Monitored inventory levels and placed orders to maintain optimal stock levels while minimizing waste
  • Implemented a new employee recognition program that increased morale and motivation within the team
  • Resolved customer complaints or concerns in a timely manner to ensure high levels of customer satisfaction
  • Developed strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of goods
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment and facilities

Assistant manager

Lowe's
McCamey, TX
02.2011 - 04.2013
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Education

High school diploma -

Portales, NM

Skills

  • Communication skills
  • Sales
  • Stocking
  • Retail sales
  • Cash register
  • Customer service
  • Cash handling
  • Phone etiquette
  • Retail math
  • Basic math

Certification

Driver's License, 04/01/22, 03/31/30

Personal Information

Willing To Relocate: Anywhere

Phone number

575-309-4749

Timeline

Sales Associate

Sam's club
03.2020 - 10.2024

Assistant manager

Tractor supply
06.2014 - 08.2019

Assistant manager

Jumburrito
03.2013 - 05.2017

Assistant manager

Lowe's
02.2011 - 04.2013

High school diploma -

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Beronica Ochoa