Berrin Mirza

• Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
• Improved customer satisfaction ratings by providing timely updates on shipment status and addressing concerns promptly.
• Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
• Track and managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
• Collaborated with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
• Coordinated international shipments, managing complex logistics and documentation requirements, and determining timely transport of goods from point of origin to final destination.

• Enhanced customer satisfaction with timely order processing and accurate documentation.
• Maintained accurate records of shipments, ensuring prompt resolution of any discrepancies or issues.
• Contributed to successful on-time delivery performance by proactively tracking shipments and resolving potential delays.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Conducted thorough analysis of shipping data, identifying trends and areas for improvement.
• Managed filing system, entered data and completed other clerical tasks.

●Developed and maintained student progress records for teachers, school administrative, and parents by utilizing MS Excel while ensuring 100% data accuracy

● Initiated adding extra data granularity on progress reports such as behavior, comprehension and personal growth for management to 360-degree performance evaluation by using MS Word

● Designed and prepared learning materials such as worksheets and supplemental activities resulted in 20% time savings for teachers

● Collected data of students’ pre and post-tests to analyze student’s academic progress in MS Excel and developed strategies that met the students’ needs

● Provided feedback, comment on students’ work, developed strategies for teachers and presented them in MS PowerPoint, resulted in more effective information communication

● Prepared visual aids, classroom displays and presentations in Microsoft PowerPoint for students, resulted in 25 % increase of average classroom grade compared to the previous test result.

● Observed and analyzed students' academic performance to identify and strategically address the issues by utilizing collected data on pre and post- test scores