Summary
Overview
Work History
Education
Skills
Timeline
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Bersania Sanchez

Maple Shade ,NJ

Summary

Bilingual (English/Spanish) customer service professional with experience in fast-paced environments. Skilled in team leadership, multitasking, and resolving customer issues with professionalism and empathy. Adaptable to new systems and workflows, while maintaining high service standards.

Overview

10
10
years of professional experience

Work History

Team Leader

Chick-Fill-A
Linden, New Jersey
08.2022 - 12.2025
  • Supervised team members during peak hours to ensure smooth, efficient operations.
  • Trained new staff on customer service standards and operational procedures to enhance performance.
  • Monitored food safety practices to maintain compliance with health regulations.
  • Resolved customer issues promptly to ensure satisfaction and positive dining experiences.
  • Managed cash drawers accurately, ensuring proper balancing at shift end.

Delivery & Rideshare Driver

Independent Contractor
, New Jersey
05.2021 - 07.2025
  • Transported passengers to various destinations safely and efficiently.
  • Communicated effectively with passengers to enhance their ride experience.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.

Aircraft Cleaner

PrimeFlight & Prospect Airline Services
Newark , New Jersey
02.2019 - 10.2020
  • Cleaned aircraft interiors, ensuring pristine conditions for passenger comfort.
  • Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
  • Checked seatbelts for any damage or fraying before each flight to ensure passenger safety.
  • Adhered to safety protocols while handling chemicals and cleaning tools.

Front Desk Receptionist

NJ Fitness
Elizabeth, New Jersey
10.2017 - 12.2018
  • Greeted and assisted members upon arrival at the fitness center.
  • Answered phone calls and responded to member inquiries promptly.
  • Maintained cleanliness and organization of front desk area and lobby.

Customer Service Representative

Boost Mobile
Elizabeth, New Jersey
07.2015 - 10.2017
  • Provided customer support and sales assistance to resolve inquiries efficiently.
  • Assisted customers with account management, payment processing, and mobile device setup.
  • Managed inventory control, contributing to effective store operations.

Education

High School Diploma -

John E. Dwyer Technology Academy
Elizabeth, NJ
06-2015

Skills

  • Team management and staff training
  • Inventory coordination
  • Customer issue resolution
  • Food safety compliance
  • Cash management
  • Problem solving
  • Attention to detail
  • Bilingual communication

Timeline

Team Leader

Chick-Fill-A
08.2022 - 12.2025

Delivery & Rideshare Driver

Independent Contractor
05.2021 - 07.2025

Aircraft Cleaner

PrimeFlight & Prospect Airline Services
02.2019 - 10.2020

Front Desk Receptionist

NJ Fitness
10.2017 - 12.2018

Customer Service Representative

Boost Mobile
07.2015 - 10.2017

High School Diploma -

John E. Dwyer Technology Academy
Bersania Sanchez