Bersania Sanchez
Maple Shade ,NJ
Summary
Bilingual (English/Spanish) customer service professional with experience in fast-paced environments. Skilled in team leadership, multitasking, and resolving customer issues with professionalism and empathy. Adaptable to new systems and workflows, while maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Team Leader
Chick-Fill-A
Linden, New Jersey
2022.08 - 2025.12
- Supervised team members during peak hours to ensure smooth, efficient operations.
- Trained new staff on customer service standards and operational procedures to enhance performance.
- Monitored food safety practices to maintain compliance with health regulations.
- Resolved customer issues promptly to ensure satisfaction and positive dining experiences.
- Managed cash drawers accurately, ensuring proper balancing at shift end.
Delivery & Rideshare Driver
Independent Contractor
, New Jersey
2021.05 - 2025.07
- Transported passengers to various destinations safely and efficiently.
- Communicated effectively with passengers to enhance their ride experience.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
Aircraft Cleaner
PrimeFlight & Prospect Airline Services
Newark , New Jersey
2019.02 - 2020.10
- Cleaned aircraft interiors, ensuring pristine conditions for passenger comfort.
- Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
- Checked seatbelts for any damage or fraying before each flight to ensure passenger safety.
- Adhered to safety protocols while handling chemicals and cleaning tools.
Front Desk Receptionist
NJ Fitness
Elizabeth, New Jersey
2017.10 - 2018.12
- Greeted and assisted members upon arrival at the fitness center.
- Answered phone calls and responded to member inquiries promptly.
- Maintained cleanliness and organization of front desk area and lobby.
Customer Service Representative
Boost Mobile
Elizabeth, New Jersey
2015.07 - 2017.10
- Provided customer support and sales assistance to resolve inquiries efficiently.
- Assisted customers with account management, payment processing, and mobile device setup.
- Managed inventory control, contributing to effective store operations.
Education
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ2015-06
Skills
- Team management and staff training
- Inventory coordination
- Customer issue resolution
- Food safety compliance
- Cash management
- Problem solving
- Attention to detail
- Bilingual communication
Timeline
Team Leader
Chick-Fill-A
2022.08 - 2025.12
Delivery & Rideshare Driver
Independent Contractor
2021.05 - 2025.07
Aircraft Cleaner
PrimeFlight & Prospect Airline Services
2019.02 - 2020.10
Front Desk Receptionist
NJ Fitness
2017.10 - 2018.12
Customer Service Representative
Boost Mobile
2015.07 - 2017.10
High School Diploma -
John E. Dwyer Technology Academy