Bert Mick
Shenandoah,IA
Summary
Accomplished Assistant Manager and Data Entry Clerk with a proven track record at Orscheln Farm & Home, enhancing customer satisfaction and streamlining operations. Skilled in verifying data accuracy and providing exceptional customer service. Demonstrates meticulous attention to detail and a professional demeanor, significantly improving operational efficiency and customer loyalty.
Overview
15
15
years of professional experience
Work History
Data Entry Clerk
Weston Primitives Inc.
10.2022 - 10.2024
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Utilized techniques for increasing data entry speed.
- Followed data entry protocols, rules and regulations.
Assistant Manager
Orscheln Farm & Home
09.2009 - 11.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Business Administration
Walden University
Minneapolis, MN01-2019
Associate of Arts -
Iowa Western Community College
Council Bluffs, IA12-2016
Associate of Applied Science - Management And Human Resources
Iowa Western Community College
Council Bluffs, IA07-2016
Skills
- Proofreading
- Professional and mature
- Collecting information
- Meticulous attention to detail
- Error identification
- Verifying data accuracy
- Understands grammar
- Extensive vocabulary
- Pleasant demeanor
- Software troubleshooting
- Critical thinker
- Administrative Support
Timeline
Data Entry Clerk
Weston Primitives Inc.
10.2022 - 10.2024
Assistant Manager
Orscheln Farm & Home
09.2009 - 11.2013
Bachelor of Science - Business Administration
Walden University
Associate of Arts -
Iowa Western Community College
Associate of Applied Science - Management And Human Resources
Iowa Western Community College
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