Berta Perez

Provided professional and friendly service to members, assisting with transactions, inquiries, and daily branch operations. I also get to continue to strengthen my financial and accounting knowledge, while seeking opportunities to continue to grow and learn.

• Recorded transactions and managed customer accounts using banking software to ensure accuracy and efficiency.
• Handled sensitive financial information securely, adhering to compliance regulations to protect customer data.

Processed customer transactions accurately and efficiently, assisted members with account inquiries and service requests, and managed cash drawer, ensuring proper cash levels and security during 14-week summer hire teller program.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Handled large volumes of currency quickly and accurately, maintaining minimal errors to enhance customer service.
• Maintained confidentiality of all customer records and information according to company policies.
• Built and maintained client relationships through personalized interactions, fostering customer satisfaction and loyalty.

Guided customers toward style choices and maintained an organized, presentable store to enhance shopping experiences while developing communication, problem-solving, customer service, teamwork, and professionalism.

• Resolved customer complaints professionally to ensure satisfaction and loyalty.
• Participated in training sessions to improve product knowledge and sales skills.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Gained valuable customer service skills along with being able to learn how to use Best Buy POS systems, and strengthen my technological abilities. Helped shoppers find products, answered questions, and provided product recommendations to improve customer satisfaction.

• Processed returns and exchanges quickly, followed store procedures.
• Fostered relationships with peers and management to collaborate on team initiatives and enhance overall performance.