Bertha Antwine

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Had the responsibility for overall coordination of the Person Directed Plan.
• Trained students, other staff, family and volunteers.
• Served as acting supervisor of unit in the absence of the Service CoordinatorAdministrator or Supervisor
• Participated in on call rotation during the evenings and weekend hours. Assured all intake assessments were accurate and forwarded to the correct department
• Followed all policy and procedures associated with the guidelines of the facility

Served as a liaison person between the client, physician, families and other team members to assure that the client would receive the proper care, services and discharge.

Coordinated services while they were in the hospital and also for the discharge .

Coordinated the durable medical needs, spoke with surrounding nursing facilities to coordinate placement and or return to the nursing home.

Completed MDS assessments, entered progress notes, counseled teenage mothers who tested positive for drugs and made referrals as necessary. Sent referrals to Condon to assist with financial and medical needs

Please review the same duties mentioned for the position at Spindletop MHMR.

Served as a Director of Social Services. The responsibilities included: served as a liaison between the patients, families physicians and other team members; completed MDS assessments, scheduled visual and audiological examinations, was a part of a great team to compete individualized health care plans for each resident. Marketed in the community to increase census.

• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Functioned as a inside adjuster, investigating, evaluating, negotiating and settling insurance claims arising under policies including but not limited to, uto, General Liability and Worker's Compensation.

Responsible for effectively relating information for medical justification to reimbursement agents (insurance). Completed all admission and discharge assessments . Served as a part of the Interdisciplinary Team.

Responsible for the overall functions of 2 ICF/MR Level VI group homes as Program Director and was the Social Worker for 4 ICF/MR Level VI group homes. Functioned both a Administrator and QMRP. Management of the facility, financial records, supervised and scheduled up to 35 staff to assure that they carried out all duties assigned. Made sure that each group home stayed in compliance for State Surveys.

Worked as a substitute teacher. Instructed students from K through 5th grade Library skills.

• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
• Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Evaluated program performance regularly.
• Documented all programs assigned to see if there was progress or no progress.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Also served as QMRP with a caseload of 25 resident.
• Prepared and recorded staffing reports. Assessed the residents abilities to work in a vocational setting.
• Served as a member of the Interdisciplinary Team.