Bertha Bueno
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Passengers Service Agent
Swissport USA
06.2004 - 05.2023
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards and exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed highly empathetic client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support.
- Suggested additional services to customers in order to meet upsell goals.
Sales Ticketing
Swissport USA
06.2004 - 05.2023
- Communicated with team members and management to obtain current information.
- Handled cash with high accuracy and took care of it.
- Worked with team and managers to meet wide range of customer needs.
- Maintained current knowledge and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Arts - Kindergarten Teacher
Universidad San Martin De Porres
Lima, Peru08.1993
GED -
San José De Monterrico
Lima, Peru12.1987
Skills
- Problem Resolution
- Cultural Sensitivity
- Microsoft Excel
- Microsoft Outlook
- Cash Register Operations
- Administrative and Office Support
- Microsoft Internet Explorer
- Customer Inquiries
- Customer Loyalty
- Service-Orientation
- Customer Engagement
- Product and Service Solutions
Timeline
Passengers Service Agent
Swissport USA
06.2004 - 05.2023
Sales Ticketing
Swissport USA
06.2004 - 05.2023
Bachelor of Arts - Kindergarten Teacher
Universidad San Martin De Porres
GED -
San José De Monterrico
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