Mohammad Ali
Jamaica,New York
Summary
- A computer Science student who is keen to apply his knowledge of the skills below to employment opportunities pertaining to fields of Research and/or applicable social sciences.
- Achieved the Dean's list during my time at Borough of Manhattan Community College.
- Phi Theta Kappa Honors society member.
- Accumulated a 3.79 Gpa.
Overview
6
6
years of professional experience
Work History
Sales Agent
Merchant Industry LLC
Long Island City , NY
01.2023 - 01.2024
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Oversaw largest region from first point of contact through to closing and servicing.
Sales Expert
GSM planet, Metro by T-mobile
Jamaica , NY
07.2022 - 12.2023
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
- Fostered relationships with customers to expand customer base and retain business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Fundraiser
Children's International
New York , NY
03.2018 - 10.2019
- Raised awareness and attracted donors through marketing campaigns.
- Determined potential donors through research.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- New recruit training
Education
Bachelor of Science - Computer Science And Programming
Queens College of The City University of New York
Flushing, NYAssociate of Science - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
New York, NY12.2019
Skills
- Excellent problem-solving skills
- Proficient at coding in C, Java, Python, JavaScript and C#
- Interface design and implementation
- Exceptional communication skills and team-working ability
- Customer Support
- Problem Resolution
- Technologically savvy
Timeline
Sales Agent
Merchant Industry LLC
01.2023 - 01.2024
Sales Expert
GSM planet, Metro by T-mobile
07.2022 - 12.2023
Fundraiser
Children's International
03.2018 - 10.2019
Bachelor of Science - Computer Science And Programming
Queens College of The City University of New York
Associate of Science - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
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