Bertha Diaz
Indianapolis,IN
Summary
Passionate about elevating skills in customer service, fast-paced worker with a keen eye for detail. Punctuality and courtesy come naturally, providing exceptional service to customers. Flexible approach, adept at adapting to various situations and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Server
El Meson Mexican Restaurant
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bakery Assistant
Senorinas Bakery
07.2016 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Sandras Painting LGC
Sandras Painting LGC
04.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Server
LGC
08.2021 - 08.2024
- Worked as wait staff at high-end events, prepared and set up tables and dining for the event, catered to the needs of the guest
- Addressed guest needs efficiently.
- Ensured prompt and high-quality service consistently.
Food Server/Cashier
PANDA EXPRESS
10.2022 - 05.2023
- Assist in kitchen help
- Serve food to customers
- Provide best customer experience
Server
Demaree Crossing
03.2022 - 08.2022
- Delivered breakfast, lunch, and dinner to senior citizens.
- Efficiently handled concerns related to food satisfaction.
Icecream Maker
Aha Rolled Ice Cream
03.2019 - 08.2021
- Responsible for taking and filling orders
- Managed and fulfilled multiple orders independently in a dynamic work setting.
- Handled busy situations calmly.
Personal Shopper
Kroger
03.2020 - 03.2021
- Filled customer's orders in time allotments , interacted with customers at the time of delivery
Education
High School Diploma -
Cardinal Ritter High School
Indianapolis, IN06.2022
Skills
- Host/Hostess
- Punctual
- Courteous
- Food Handling
- Busser
- Flexible
- Food Service
- Independent worker
- Detailed oriented
- Senior Care
- Professional appearance
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Server
El Meson Mexican Restaurant
08.2024 - Current
Sandras Painting LGC
Sandras Painting LGC
04.2023 - 08.2024
Food Server/Cashier
PANDA EXPRESS
10.2022 - 05.2023
Server
Demaree Crossing
03.2022 - 08.2022
Server
LGC
08.2021 - 08.2024
Personal Shopper
Kroger
03.2020 - 03.2021
Icecream Maker
Aha Rolled Ice Cream
03.2019 - 08.2021
Bakery Assistant
Senorinas Bakery
07.2016 - Current
High School Diploma -
Cardinal Ritter High School
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