Bertha Gonzalez
Fort Worth,TX
Summary
Accomplished Team Lead with a proven track record at TheReconGroup, enhancing team performance and customer satisfaction through effective coaching and mentoring. Skilled in decision-making and performance improvement, demonstrated by significantly boosting team efficiency and fostering customer loyalty. Expert in improvement plan knowledge and influencing skills, ensuring operational excellence and strategic problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Team Lead
TheReconGrounp
11.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed effective improvement plans in alignment with goals and specifications.
- Adjusted equipment to meet different productivity levels.
Customer Service Representative
Woods Distribution Solutions
12.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Inventory Clerk
DJO Global
10.2019 - 01.2021
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Contributed to team success by cross-training in various roles within the warehouse operation, increasing overall flexibility and adaptability of staff members.
Education
High School Diploma -
Green B Trimble Tech High School
Fort Worth, TX05.2007
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Influencing skills
- Decision-Making
- Team building
- Improvement plan knowledge
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
TheReconGrounp
11.2021 - Current
Customer Service Representative
Woods Distribution Solutions
12.2020 - 11.2021
Warehouse Inventory Clerk
DJO Global
10.2019 - 01.2021
High School Diploma -
Green B Trimble Tech High School
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