Bertha Gutierrez
Yakima,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
La Dona
10.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Front Desk Receptionist
YWCA
05.2015 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Manager
Skippers
02.2001 - 10.2005
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Shift Manager
Old Country Buffet
01.1999 - 04.2001
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
I Best/Business Technology
Yakima Valley Community College
Yakima, WA05.2017
Skills
- Customer Relationship Management
- Verbal and Written Communication
- Team Leadership
- Bilingual
- Self-motivated
- Multi-task
- Problem solving
- Creative
Timeline
Manager
La Dona
10.2020 - Current
Front Desk Receptionist
YWCA
05.2015 - 08.2015
Manager
Skippers
02.2001 - 10.2005
Shift Manager
Old Country Buffet
01.1999 - 04.2001
I Best/Business Technology
Yakima Valley Community College
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