Bertha Gutierrez
Huntington Park,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative, Senior
Lineage Logistics LLC
Vernon, CA
05.2013 - 12.2023
- Set up customer accounts, item codes and account rates.
- Processed a high volume of orders daily, invoiced customers and issued credits accurately and in a timely manner.
- Generated customer reports (weekly, monthly, billing report) and as requested.
- Proficiency in numerous computer applications and software, including MS Word, Excel, Outlook, Sales Force, Pulp stream.
- Coordinated with operations on customer special request, expediting when necessary.
- Input and verified inbound receipts with accuracy on a daily basis.
- Provided exceptional customer service along with verbal and written communication skills.
- Daily communication with customers over the phone and email to address concerns/issues.
- Worked with shipping along with carriers/logistics teams to schedule p/u appointments.
Warehouse Worker
Paramount Export
Vernon, CA
08.2012 - 10.2012
- Tagged and wrote identifying information on containers, boxes and cargo.
Front Desk Receptionist
A & M Bias Co
Huntington Park, CA
03.2011 - 08.2011
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed orders
- Invoiced customers
- Handled customer calls
Customer Service
Kmart, Sears Holding
Cudahy, Ca.
02.2011 - 08.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked the floor with products and made sure my department was kept neat.
Education
Medical Assistant
UEI College
Huntington Park, CA01-2009
High School Diploma -
Huntington Park High School
Huntington Park, CA06-2007
Skills
- Data Entry
- Report Generation
- Scheduling and calendar management
- Customer Service
- Order Processing
- Typing speed and accuracy, 10 key
- Account Updating
- Office software
- Product knowledge
- Inbound and Outbound Calling
Timeline
Customer Service Representative, Senior
Lineage Logistics LLC
05.2013 - 12.2023
Warehouse Worker
Paramount Export
08.2012 - 10.2012
Front Desk Receptionist
A & M Bias Co
03.2011 - 08.2011
Customer Service
Kmart, Sears Holding
02.2011 - 08.2011
Medical Assistant
UEI College
High School Diploma -
Huntington Park High School
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