Jennie Vialpando
Albuquerque,US
Summary
Customer service representative with hands-on experience in payment processing, cash drawer balancing, refund paperwork, and complaint resolution. Handles tax releases, payment adjustments, and customer account updates with accuracy while maintaining clear communication, dependable follow-through, and professional support for property owners and internal partners.
Overview
33
33
years of professional experience
Work History
Customer Service Representative Senior
Bernalillo County Treasurer
Albuquerque, NM
10.2022 - Current
- Obtained and examined relevant information to assess validity of complaints, processed refund paperwork, and removed penalties and interest as needed.
- Checked to ensure appropriate changes resolved customer problems effectively.
- Answered customer telephone calls promptly to avoid on-hold wait time. Updated account information to maintain customer records.
- Check and credit card transactions with excellent accuracy levels. Welcomed customers and identified their needs to provide tailored assistance.
- Managed multiple tasks to maintain efficient operations.
- Balancing my cash drawer before and after my shift.
- Work with MVD to remove Liens on Mobile Homes when Payments are made to bring accounts current.
- Issuing Tax releases making sure all taxes are paid before issuing a tax release working with Assessor to all information is correct.
- Working with property owners when trying to do a plat assuring all taxes are paid in full before signing Tax Certification.
FLOOR JUDGE
Bernalillo County Clerk
Albuquerque, NM
05.2021 - 10.2021
- Verified voter signatures and tracked voter registration numbers to maintain accurate electoral records.
- Organized ballots in district order and secured them in lock boxes to ensure proper handling and security.
- Setup and operation of Ballot Tabulator
SYSTEMS CLERK
Bernalillo County Clerk
Albuquerque, NM
10.2020 - 11.2020
- Provided clerical support through accurate data entry to ensure data integrity.
- Coordinated document flow and storage, streamlining access to information.
- Managed operation of office equipment to support uninterrupted workflow.
Administrative Assistant
Siddons Martin Emergency Group
ALBUQUERQUE, NM
11.2016 - 11.2019
- Operated office equipment including copiers, scanners, voicemail system, and computer to support daily operations.
- Maintained organized filing system to enhance document retrieval efficiency.
- Facilitated workflow processes to enhance efficiency.
- Received, sorted, and distributed incoming and outgoing mail to ensure timely communication.
- Purchased and received inventory to maintain stock levels.
- Follow up with customer repairs.
Systems Clerk
Bernalillo County Clerk
ALBUQUERQUE, NM
04.2019 - 06.2019
- Entered voter information and printed ballots to ensure accurate electoral processes.
- Reviewed and confirmed voter details for accuracy, contributing to reliable voter registration.
- Provided quality Clerical support through data entry, document management, email correspondence
Lead Sales Associate
WALGREENS
ALBUQUERQUE, NM
08.2016 - 11.2018
- Supported front-end sales floor operations at Walgreens by assisting cashiers and customers.
- Monitored register activity, handled cash, and processed payments at Walgreens store.
- Stocked merchandise and kept shelf displays organized across Walgreens sales areas.
- Trained new sales associates on Walgreens service standards and store procedures.
- Supported inventory counts, price changes, and product rotation throughout Walgreens locations.
- Maintained clean, safe, and organized checkout areas in Walgreens retail setting.
- Processed payments and returned receipts, cash, coin and cards to customers.
MEDICAL RECORDS CLERK
First Choice Community Health
05.2012 - 06.2014
- Conducted chart audits to ensure regulatory compliance and accuracy of patient records.
- Printed and scanned medical records and sent to other facilities in accordance with guidelines and regulations.
- Retrieved charts for patients and providers to fulfill medical staff requests.
- Purged outdated charts to maintain organized and current patient files.
- Research for questions and concerns from providers and provided detailed responses.
- Maintained strict patient and physician confidentiality.
Customer Service Supervisor
MANHEIM AUTO AUCTION
ALBUQUERQUE, NM
07.2006 - 01.2009
- Supervised customer service team supporting Manheim auto auction dealer lane operations.
- Resolved buyer and seller inquiries on vehicle sales, titles, and release documents.
- Coordinated auction-day customer support across lanes, office, and vehicle pickup areas.
- Trained staff on Manheim policies, customer communication, and auction procedures.
- Communicated with transport, title, and operations teams to support vehicle transactions.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
MANAGER LAUNDRY
HYATT REGENCY
Albuquerque, New Mexico
03.2004 - 01.2006
- Managed Hyatt Regency guest service standards across front office and lobby operations.
- Coordinated housekeeping schedules and room readiness with Hyatt Regency service teams.
- Trained associates on Hyatt Regency brand procedures and guest recovery.
- Monitored staff coverage, shift assignments, and daily operational workflows.
- Handled guest concerns, complaints, and service requests with professionalism.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
ASSISTANT MANAGER
BLAKES LOTA BURGER
ALBUQUERQUE, NM
01.1999 - 02.2000
- Supervised daily restaurant operations at BLAKES LOTA BURGER.
- Trained crew on service standards and station duties.
- Managed shift schedules and staff coverage for busy periods.
- Monitored food safety, sanitation, and kitchen cleanliness.
- Handled cash drawers, register counts, and closing reports.
- Resolved guest concerns with calm, professional communication.
- Checked inventory and restocked burger ingredients and supplies.
- Supervised daily operations including scheduling shifts, assigning duties.
ASSISTANT MANAGER
CIRCLE K
ALBUQUERQUE, NM
05.1993 - 01.1998
- Scheduled staff shifts and balanced frontline coverage.
- Monitored inventory levels and ordered supplies.
- Handled cash drawers and secured closing reconciliations.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Diploma -
Rio Grande High School
Albuquerque, New Mexico05-1975
Diploma -
Rio Grande High School
Skills
- Office administration
- Customer issue resolution
- Telephone skills
- Office equipment operation
- Problem resolution
- Complaint tracking
- Cash handling
- Billing processing
- Payment processing
- Refund processing
- Tax compliance
- Records management
- Document management
- Data entry
- Data protection
- Excel
- Spreadsheets
- Microsoft Word
- Office equipment operation
- System support
- Computer proficiency
- Time management
- Multitasking
- Adaptability
- Attention to detail
- Professional demeanor
- Relationship building
- Verbal communication
- Reading comprehension
- Research
- Satisfaction measurement
- Office administration
- Problem resolution
- Spreadsheets
- Multitasking
- Refund processing
- Data entry
- Satisfaction measurement
- Paperwork processing
- High-energy attitude
- Cash handling
- Records management
- Payment processing
LANGUAGES
English Fluent, Spanish Conversational
Timeline
Customer Service Representative Senior
Bernalillo County Treasurer
10.2022 - Current
FLOOR JUDGE
Bernalillo County Clerk
05.2021 - 10.2021
SYSTEMS CLERK
Bernalillo County Clerk
10.2020 - 11.2020
Systems Clerk
Bernalillo County Clerk
04.2019 - 06.2019
Administrative Assistant
Siddons Martin Emergency Group
11.2016 - 11.2019
Lead Sales Associate
WALGREENS
08.2016 - 11.2018
MEDICAL RECORDS CLERK
First Choice Community Health
05.2012 - 06.2014
Customer Service Supervisor
MANHEIM AUTO AUCTION
07.2006 - 01.2009
MANAGER LAUNDRY
HYATT REGENCY
03.2004 - 01.2006
ASSISTANT MANAGER
BLAKES LOTA BURGER
01.1999 - 02.2000
ASSISTANT MANAGER
CIRCLE K
05.1993 - 01.1998
Diploma -
Rio Grande High School
Diploma -
Rio Grande High School