Julianna Solis
Albuquerque
Summary
Communicative bilingual (Spanish and English) customer service professional, motivated to maintain customer satisfaction, and contribute to company success. History of managing inbound calls and sustaining satisfactory relationships with customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
C & J Truck Parts
Albuquerque
06.2024 - Current
- Provided front-line customer service, assisting clients with inquiries and parts orders in-person and over the phone
- Managed and organized paperwork, ensuring accurate filing of invoices and customer records
- Processed sales transactions and handled cash and credit payments efficiently
- Created and issued invoices, maintaining accurate billing and inventory records
- Handled multi-line phone systems, directing calls and resolving customer concerns promptly
- Delivered excellent customer service to both English- and Spanish-speaking clients, helping with parts inquiries and purchases
Office Assistant- Law Firm
Ellzey Hinojosa Law Firm
Albuquerque
05.2024 - 07.2025
- Answered and handled client calls, providing professional service to clients.
- Scheduled attorney appointments, attorney meetings, and court hearings, maintaining a well-organized office calendar
- Processed legal papers in both written and electronic formats, maintaining accurate records while ensuring confidentiality.
- Supported daily front desk operations, greeted visitors, and maintained a pleasant office environment
- Supported basic administrative tasks, including copying, scanning, and document preparation.
- Excellent communication and organizational skills
Youth Volleyball Camp Volunteer
St. Pius X High School-Catholic Preparatory School
Albuquerque
06.2021 - 07.2024
- Helped plan and direct volleyball activities and drills for elementary and middle school campers.
- Assisted youth players in learning basic volleyball skills, including passing, serving, and team play.
- Provided encouragement, instruction, and individual attention to build confidence and skill development.
- Created a positive, accepting, and safe environment for all campers.
- Coordinated with coaches and other volunteers to assist with group activities and daily camp operations.
Education
High School Diploma -
St. Pius X High School
Albuquerque, NM05-2024
Some College (No Degree) -
University of New Mexico
Albuquerque, NMSkills
- Customer service
- Office administration
- Billing and invoicing
- Organizational skills
- Client communication
- Data entry
Timeline
Customer Service Representative
C & J Truck Parts
06.2024 - Current
Office Assistant- Law Firm
Ellzey Hinojosa Law Firm
05.2024 - 07.2025
Youth Volleyball Camp Volunteer
St. Pius X High School-Catholic Preparatory School
06.2021 - 07.2024
High School Diploma -
St. Pius X High School
Some College (No Degree) -
University of New Mexico
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