Ensured quick and accurate order fulfillment, maintaining high customer satisfaction. Reviewed orders, tracked updates, and efficiently navigated the store to locate items. Stored completed orders properly for customer pickup. Provided friendly, knowledgeable support throughout the shopping process, selecting products based on customer needs and store guidelines.
Assistant Manager
Famous Footwear
12.2020 - 06.2023
Managed cash handling, deposits, and daily transactions with accuracy. Trained and supported sales associates to improve customer service. Oversaw inventory, placed orders, and handled office tasks, including paperwork and shipments. Assisted customers with product inquiries and locating items. Led opening and closing procedures.
Retail Sales Associate
My Sister’s Attic
10.2018 - 12.2020
Handled end-of-shift cashout operations with accuracy, maintaining proper receipt records and balancing POS. Provided excellent customer service by addressing inquiries, processing transactions, and promoting loyalty through friendly and knowledgeable assistance. Trained new team members on POS operations, sales strategies, and service excellence.