Estefany Chavez Suarez
Bakersfield,CA
Summary
Customer-focused professional with background in customer service and clerical tasks. Brings forth strong problem-solving skills, communication abilities, and proficiency in handling multiple tasks simultaneously. Previous work involved improving customer satisfaction, managing correspondence efficiently, and contributing to team success.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
Work History
Personal Shopper
Shipt
Bakersfield, California
01.2025 - Current
- Selected groceries to align with customer preferences and dietary restrictions, enhancing satisfaction and loyalty.
- Clarified shopping needs and preferences through effective communication with customers.
- Cultivated relationships with loyal shoppers through tailored shopping experiences, fostering customer retention.
- Achieved and maintained performance metrics above 4.95 star rating by ensuring timely delivery and high customer satisfaction.
- Efficiently navigated store layout to minimize shopping time to gather items within specified timeframes.
- Coordinated with store personnel to fulfill special requests and locate unavailable items.
- Utilized mobile app for order management and real-time updates.
- Bagged groceries with focus on product safety and organization, ensuring separation of fragile items and proper temperature maintenance for frozen and perishable foods.
- Scanned items when pulling from shelves to update system stock information.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Delivery Driver
DoorDash
Bakersfield, California
10.2011 - Current
- Delivered food orders to various locations, ensuring customer satisfaction and compliance with safety standards.
- Navigated efficient routes using GPS technology, achieving timely delivery of orders.
- Updated customers on delivery status and resolved any issues, enhancing overall service experience.
Remote Call Center Representative
Williams Sonoma Inc.
Shafter, California
04.2022 - 12.2024
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Facilitated communication with callers to ensure understanding and satisfaction, confirming or clarifying information and diffusing anger.
- Achieved or surpassed call speed, accuracy and volume benchmarks on consistent basis.
- Executed follow-up calls to verify resolution of customer inquiries, ensuring continued satisfaction.
- Utilized CRM software to document interactions and follow up with customers.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Managed order processing and tracking through company systems.
- Collaborated with team members to enhance service delivery processes, contributing to improved customer experiences.
- Participated in team meetings discussing strategies for improving customer experience.
- Attended team meetings to discuss production goals and strategies.
Remote Call Center Representative
Robert Half / Bay Alarm Medical
Merced, California
03.2021 - 11.2021
- Answered incoming calls from customers, assisting with product inquiries, billing questions, and resolving customer service issues to enhance satisfaction.
- Utilized knowledge base to quickly and effectively resolve customer inquiries, improving response quality.
- Documented customer interactions and followed up using CRM software to ensure timely issue resolution, contributing to improved customer experience.
- Maintained accurate records of customer interactions and transactions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Investigated technical problems to promptly restore functionality in systems and devices, enhancing customer satisfaction.
- Communicated solutions clearly to non-technical users to enhance understanding.
- Identified root cause of technical issues and developed effective solutions, improving service reliability.
Member Service Representative /Child Watch Staff Attendant
Young Men's Christian Association, YMCA
Long Beach, California
10.2018 - 10.2020
- Streamlined processing of membership applications and renewals for improved member satisfaction.
- Guided members in navigating programs and services, improving overall satisfaction and engagement.
- Answered incoming calls regarding membership benefits and services.
- Coordinated schedules for classes and events, optimizing resource allocation and member participation.
- Planned and organized age-appropriate games and educational activities for children.
- Supervised children's activities to ensure a safe and engaging environment.
- Implemented safety protocols to safeguard children during all activities and playtime.
- Maintained cleanliness and organization of child watch area, fostering a safe and welcoming environment for children.
Insurance Eligibility Worker
Convalescent Podiatry Care
Lakewood, California
01.2016 - 09.2016
- Verified insurance coverage and benefits for clients' treatments.
- Processed patient eligibility for podiatry services, enabling timely treatment access.
- Collaborated with team members to promptly resolve eligibility issues, enhancing client service experience.
- Collaborated with social workers, health care professionals, and job counselors to deliver comprehensive services for eligible clients.
- Maintained organized records of patient eligibility status and updates.
- Advised supervisors on complex cases, supporting informed decisions for additional review or special consideration.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06-2014
Skills
- Computer Proficient
- Bilingual (English/Spanish)
- Quick Learner
- Remote Call Center Experience
- CRM software usage
- Conflict resolution
- Customer relationship management
- Order management
- Performance metrics maintenance
- Problem solving
- Decision-making
- Customer service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Personal Shopper
Shipt
01.2025 - Current
Remote Call Center Representative
Williams Sonoma Inc.
04.2022 - 12.2024
Remote Call Center Representative
Robert Half / Bay Alarm Medical
03.2021 - 11.2021
Member Service Representative /Child Watch Staff Attendant
Young Men's Christian Association, YMCA
10.2018 - 10.2020
Insurance Eligibility Worker
Convalescent Podiatry Care
01.2016 - 09.2016
Delivery Driver
DoorDash
10.2011 - Current
High School Diploma -
Long Beach Polytechnic High School