Bertha Mauksch
Rochelle Park,NJ
Summary
Experienced Administrative Assistant with over 10 years of experience in financial and legal support roles. Proficient in Microsoft Excel, Microsoft Outlook, and data entry; adept at managing communications and office operations. Seeking to leverage customer service expertise and organizational skills in a Real estate part time position.
My involvement looking for real estate contractor and closed the deal for my previous job’s boss gave me an experience to be hard worker ready to learn and contribute to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Banker
Valley Bank
, USA
11.2018 - 08.2023
- Delivered comprehensive financial advice and personalized banking services to manage client accounts effectively
- Enhanced customer satisfaction through dedicated service and tailored financial solutions
- Contributed to client retention by consistently providing high-quality banking experiences
Front Desk/Cashier
Myong Dong Inc ( KIKU hibachi )
Paramus, USA
06.2013 - 11.2018
- Assisted with payroll management and contributed to bookkeeping, ensuring financial accuracy
- Processed financial transactions, including cash, credit, and check payments, and maintained the integrity of cash drawer balances
- Enhanced customer service by managing guest reception and providing information to optimize their dining experience
- Delivered comprehensive guest service, efficiently welcoming and seating patrons to foster a welcoming dining atmosphere
- Executed precise financial transactions, maintaining accurate cash drawer balances and processing payments via cash, credit, and checks
- Offered prompt and polite customer support, resolving inquiries and managing telephone communications effectively
Legal Administrator (Part Time)
Kathleen Walrod Law Firm
Secaucus, USA
11.2012 - 05.2013
- Streamlined office operations through effective management of communication, document handling, and file organization, enhancing overall efficiency
- Produced accurate client billing statements using PC Law Software, providing key administrative support to the office manager
Customer Service/Cashier
MJ&R Equities Inc./Bagel Buffet
Secaucus, USA
08.2010 - 12.2012
- Accurately processed various payment forms and issued refunds, upholding stringent cash management protocols
- Performed meticulous drawer audits and safely completed money drops to ensure financial security during shift transitions
Customer Service/Cashier
Queens Health Emporium
Queens, USA
02.2008 - 04.2010
- Accurately processed financial transactions, including cash, credit, and check payments, and efficiently handled issuance of refunds
- Managed telephone inquiries and upheld customer satisfaction through attentive and comprehensive service
Education
Bachelor - International Relations
University of Indonesia
Jakarta05-1997
Property & Casual Certification - Insurance
Primerica
Passaic, NJSkills
- Data Entry
- Microsoft Office Suite Proficiency
- Time Management
- Multitasking
- Communication Skills
- Basic Bookkeeping
- Organizational Skills
- Problem-Solving
- Customer Service
- Attention to Detail
- Team player
- Opportunity Identification
- Experienced driver ( own vehicle )
Certification
Microsoft Office (Word, Excel, and PowerPoint), 1997
Timeline
Personal Banker
Valley Bank
11.2018 - 08.2023
Front Desk/Cashier
Myong Dong Inc ( KIKU hibachi )
06.2013 - 11.2018
Legal Administrator (Part Time)
Kathleen Walrod Law Firm
11.2012 - 05.2013
Customer Service/Cashier
MJ&R Equities Inc./Bagel Buffet
08.2010 - 12.2012
Customer Service/Cashier
Queens Health Emporium
02.2008 - 04.2010
Bachelor - International Relations
University of Indonesia
Property & Casual Certification - Insurance
Primerica