Tanika Burroughs
Baltimore,MD
Summary
Skilled Customer Service Professional with a strong emphasis on team collaboration and results-driven support. Specializes in addressing inquiries, resolving issues, and improving customer satisfaction through effective communication and problem-solving. Demonstrates adaptability and reliability in fast-paced environments while utilizing online platforms to enhance customer success.
Overview
8
8
years of professional experience
Work History
Personal Banker
PNC Bank
Timonium, Maryland
12.2022 - 10.2023
- Enhanced customer experience by identifying opportunities that improved financial wellbeing.
- Delivers a full conversation with every client interaction to identify appropriate solutions. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Conducted comprehensive client conversations to identify tailored solutions and educated customers on managing financial transactions using available technology and resources.
- Utilized product and procedural knowledge to effectively resolve customer issues, fostering loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Demonstrates a heightened scrutiny to identify and avoid loss.
Front desk Customer Service Representative (Work study)
Devaughn Intervention Teach & Treat Option (D.I.T.T.O)
Baltimore, Maryland
03.2016 - 09.2021
- Compliance and Secure Record Keeping
- High-Stake Client Relations
- Managed distribution of mail and addressed inquiries and work order requests.
- Calendar Coordination and Scheduling
- Maintained filing systems, Photocopied, scanning, and faxing.
- Assist in providing urinalysis testing and inputting results in computer system.
- Prepared and submitted billing invoices for processing to ensure accurate financial records. for processing.
- Information Management
- Managed high-volume data entry, processing secure medical assistance and other insurance identification numbers and compliance-driven centralized system with 100% accuracy
Education
Associate of Science - Fashion Design
Baltimore City Community College
Baltimore, MD12-2021
Bachelor of Science - Legal Studies
University of Maryland Global Campus
Hyattsville, MD05-2028
Skills
- Verbal and written communication
- Customer relationship management
- Multitasking
- Data entry
- Conflict resolution strategies
- Appointment scheduling
- Records management
- CRM Platform
- Policy adherence
- Customer data confidentiality
- Inquiry management
- Inbound call management
- Account services
- Customer retention
- Customer experience management
Timeline
Personal Banker
PNC Bank
12.2022 - 10.2023
Front desk Customer Service Representative (Work study)
Devaughn Intervention Teach & Treat Option (D.I.T.T.O)
03.2016 - 09.2021
Associate of Science - Fashion Design
Baltimore City Community College
Bachelor of Science - Legal Studies
University of Maryland Global Campus