Bertha Moreano-Tenecota
Garner,NC
Summary
Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sorter /Learning Ambassador
Amazon
Garner, North Carolina
09.2024 - Current
- Use handheld scanners to locate and confirm items from totes or storage, ensuring the correct merchandise is packed.
- Fold/unfold boxes, arrange items securely, and use tape guns or shrink-wrap machines to seal packages.
- Inspect items for damage or defects, isolate faulty products, and report discrepancies to supervisors.
- Onboarding new employees, explaining rules, policies, and operational procedures.
- Providing on-the-floor coaching and guidance to ensure adherence to safety and quality standards.
Cash Management Service Teller
Loomis
Raleigh, NC
07.2023 - 05.2024
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
- Separate currency, coin, and/or check deposits from bank, ATM, and commercial customers, ensuring accurate counts by denomination.
- Prepare currency and/or coin change orders by denomination for each assigned customer.
- Receive, lift, and carry work from carriers, log data in eVas, and perform high-volume data entry.
Cashier/Dispatcher
TU CAJA EXPRESS INC
Raleigh, North Carolina
12.2019 - 03.2023
- Answer phones cordially and address all customer questions, creating detailed logs on requests and necessary assignments (type of order, time, location, etc.)
- Addressed customer concerns and questions, maintaining in-depth knowledge of company policies to minimize need to redirect calls.
- Create daily order schedules, maximizing efficient use of time and resources and resulting in 99% customer satisfaction ratings.
- Maintain driver records, double-checking timesheets against.
Office Assistance
CMC Flooring Enterprises
Durham, NC
12.2016 - 11.2019
- Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to work stations in a timely manner.
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary.
- Stamped, coded, and entered all invoices for well operations into Excel spreadsheets.
- Performed payroll and billing administration.
- Assisted with budget preparations; handled accounts; bank deposits; maintained ledgers; and prepared financial reports.
Personal Banker 1/ At Work Advocate
Wells Fargo Bank
Durham, NC
04.2016 - 10.2016
- Perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customer, processing stop payments, wire transfers, etc.
- Responsible for referring sales opportunities to other lines of business.
- Consistently executes the Sales process.
- Provide expert service to customers.
- Building and managing lifelong customer relationships.
- Help the customers succeed financially.
- Interpreted messages simultaneously or consecutively into Spanish.
Customer Services and Sales Representative
Wells Fargo Bank
Durham, NC
04.2015 - 02.2016
- Resolve customer complaints via phone, email, or mail.
- Greet customers warmly and ascertain problems or reason for calling.
- Resolves products or services problems by clarifying the customer complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Open customers' accounts by recording account information.
- Attracts potential customer services by answering product and services questions, suggestion information about other products and services.
- Interpreted messages simultaneously or consecutively into Spanish.
Bank Teller
Wells Fargo Bank
Durham, NC
05.2014 - 03.2015
- Balance currency, coin, and check in cash drawers at end of shifts.
- Resolve problems or discrepancies concerning customers' accounts.
- Explain, promote, and sell products or services.
- Monitor bank vaults to ensure cash balances are correct.
- Receive and pay out money.
- Keep records of money and negotiable instruments involved in various transactions.
Bilingual Tax Preparer/Receptionist/Cashier
Punto Latino Tax LLC
Durham, NC
01.2011 - 04.2014
- Work closely with each customer and help them to understand the best and right way to file their taxes.
- Received and set up appointments for customers.
- Knowledge clients with all possible credits and benefits to file their taxes accurately.
- Interpreted messages simultaneously or consecutively into Spanish.
- Maintaining monthly, weekly, and daily report of transactions.
- Receive payment by cash, check, credit card etc.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Sort, count, and wrap currency and coins.
Education
Bachelor of Economics - Economics
UTM
04-2026
High School Diploma -
Durham Tech Community College
Durham, NCSkills
- Microsoft Word
- Microsoft Excel
- Customer service
- PowerPoint
- Technology Based Research
- Notary Public
- Bilingual
- Tax Preparer
References
- Evelyn Pazmino, Co-worker, (919) 537-1482
- Hilda Gamino, Co-worker, (919) 559-3548
- Sheyla Mendoza, Manager, (919) 536-9191
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Life Insurance Agent
Timeline
Sorter /Learning Ambassador
Amazon
09.2024 - Current
Cash Management Service Teller
Loomis
07.2023 - 05.2024
Cashier/Dispatcher
TU CAJA EXPRESS INC
12.2019 - 03.2023
Office Assistance
CMC Flooring Enterprises
12.2016 - 11.2019
Personal Banker 1/ At Work Advocate
Wells Fargo Bank
04.2016 - 10.2016
Customer Services and Sales Representative
Wells Fargo Bank
04.2015 - 02.2016
Bank Teller
Wells Fargo Bank
05.2014 - 03.2015
Bilingual Tax Preparer/Receptionist/Cashier
Punto Latino Tax LLC
01.2011 - 04.2014
Bachelor of Economics - Economics
UTM
High School Diploma -
Durham Tech Community College