Highly-motivated, responsible and dedicated Customer Service Representative that loves to maintain customer satisfaction and contribute to company success as well as providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. I am well known for successfully handling escalated customer support issues as well as a hardworking employee that is devoted to giving every customer a positive and memorable experience.
Hi, I’m
Bertha Mosqueda
Hesperia,CA
Summary
Overview
9
years of professional experience
2
Languages
Work History
Whitehorse Logistics Ontario, CA
Customer Service Representative
01.2021 - 11.2023
Job overview
- Performed administrative tasks such as filing paperwork, updating databases and generating reports as well as creating billing reports.
- Developed strong relationships with customers by providing personalized assistance and support and identified areas of improvement in customer service processes to suggest changes accordantly.
- Promoted high customer satisfaction by resolving complex problems with knowledgeable and friendly service by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. As well as tracked orders from start to finish to ensure timely delivery of goods or services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations. - Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions by demonstrating excellent communication skills in resolving product and customer complaints.
Mentored new employees on procedures and policies to maximize team performance. - Utilized job-related software such as Microsoft Office 365 (outlook), Microsoft Excel, Microsoft Word and Zoom.
Whitehorse Logistics Ontario, CA
Receiving Clerk
08.2019 - 12.2020
Job overview
- Received incoming shipments and checked for accuracy of items and quantity against invoices.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies, damages or defects immediately; returned unacceptable items to vendors.
- Completed necessary paperwork including packing slips, signed bills of lading, receiving reports accurately and on time.
- Assisted in the unloading of materials when required.
Maintained accurate records of incoming deliveries according to established procedures. - Investigated missing packages quickly by contacting other departments directly if needed.
- Assisted other members with reports to facilitate the work load.
Whitehorse LogisticsOntario, CA
Home Delivery (Small Parcel)
09.2018 - 08.2019
Job overview
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers and verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment, supplies used in picking process and organized stock on shelves in an orderly fashion for efficient retrieval to optimize productivity and worker safety.
- Utilized RF scanners to track inventory movements throughout the facility and scan product.
Assembled boxes or other containers for packing goods prior to shipment. - Wrapped packages securely with bubble wrap, tape and labeled packages accurately with destination addresses before handing them to our shipping department.
- Picked products from designated locations using various tools to transfer to appropriate areas for further processing and reported any damaged product to supervisor immediately upon discovery.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
El Pollo LocoHesperia, CA
Drive-Thru Cashier
05.2015 - 08.2018
Job overview
- Greeted customers, took orders, and provided product information as well as processed payments using cash register and other point of sale equipment.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times and verified that orders were accurate and complete before delivering them to customers.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer and maintained knowledge of current menu items, prices, and promotions.
- Ensured compliance with all health regulations related to food handling practices.
- Backed up front counter employees to maximize guest satisfaction with speedy service and helped prepare food items according to company standards for quality and presentation.
- Assisted in training new employees on restaurant procedures and policies as well as worked mornings, nights, weekends and holidays (if needed) and maintained calm, pleasant demeanor.
Education
Mojave High SchoolHesperia, CA
High School Diploma
University Overview
Skills
- Data Entry
- Paperwork Processing
- Problem-Solving Abilities
- Computer Proficiency
- Multi-Task Management
- Typing Proficiency
- Staff education and training
- Microsoft Outlook
- Microsoft Excel
- Customer Service
- High-Energy Attitude
- Recordkeeping strengths
- Creative problem solving
- Account management
- Warehousing functions
- Customer assistance
- Order taking
- Customer Relations
- Product restocking
- Cash register operation
Languages
English
Professional
Spanish
Professional
Quote
I learned the value of hard work by working hard.
Activities and Hobbies
Activities and Hobbies
- Dancing
- Baking
- Card games
- Camping/ Hiking
- Running
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Whitehorse Logistics
01.2021 - 11.2023
Receiving Clerk
Whitehorse Logistics
08.2019 - 12.2020
Home Delivery (Small Parcel)
Whitehorse Logistics
09.2018 - 08.2019
Drive-Thru Cashier
El Pollo Loco
05.2015 - 08.2018
Mojave High School
High School Diploma
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