Bertha Ramirez
Odessa,TX
Summary
Resourceful Center Assistant Manager known for high productivity and efficient task completion. Specialize in customer service management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and positive client experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Travel Center Assistant Manager
Pilot Travel Centers
Odessa, TX
08.2018 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Conducted regular facility inspections to ensure safety and maintenance standards were met.
- Provided support to staff members in resolving customer inquiries and complaints.
- Motivated and led team members to work together to achieve targets.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Participated in recruitment activities such as interviewing candidates.
Kitchen Crew Trainer
Bubbas 33
Odessa , TX
03.2017 - 07.2018
- Maintained a safe work environment by adhering to all health department regulations.
- Oversaw food preparation, production and presentation according to quality standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Demonstrated knife skills, cooking techniques, and other culinary processes to trainees.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Chef De Partie
Wynn Resorts
Las Vegas, NV
05.1999 - 03.2017
- Conducted regular inspections of kitchen areas, equipment, utensils, and storage facilities to ensure they met hygiene requirements.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Assisted with interviewing, hiring and training kitchen personnel.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Developed menus for special occasions, ensuring all dishes were prepared according to recipes and standards.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Supervised food preparation staff to deliver high-quality results.
- Responded quickly and efficiently to any customer complaints regarding food quality or service.
Education
Associates - Accounting
Centro De Estudios Tecnológicos
Mexico 06-1990
Skills
- Staff management
- Team leadership
- Performance assessment
- Customer support
- Performing comprehensive inspections
- Recruitment management
Certification
- Serve safe certification
Timeline
Travel Center Assistant Manager
Pilot Travel Centers
08.2018 - Current
Kitchen Crew Trainer
Bubbas 33
03.2017 - 07.2018
Chef De Partie
Wynn Resorts
05.1999 - 03.2017
Associates - Accounting
Centro De Estudios Tecnológicos
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