Bertha Rodriguez
Houston
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Kgs Law Pllc
Houston
03.2025 - Current
- Drafted legal documents and correspondence for attorneys.
- Organized case files and maintained document management systems.
- Conducted legal research to support ongoing cases.
- Communicated with clients to gather information and provide updates.
- Answered phones promptly while providing courteous customer service.
- Generated reports summarizing case progress for internal use.
Registration Clerk
East Houston Medical Center
Houston
12.2023 - 03.2025
- Developed and implemented strategies to enhance the efficiency of the registration process.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Explained policies, procedures and services to patients.
- Answered numerous calls per shift to assist with patients questions and concerns.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Greeted patients upon arrival and directed them to appropriate areas.
- Created and updated patient files to ensure data accuracy and completeness.
- Registered patients for outpatient procedures and emergency services.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Patient Coordinator
Museum district eye center
Houston
01.2022 - 08.2023
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Communicated with patients to ensure quality of care and develop care plans.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Passionately focused on providing care and assistance to patients during times of illness
- Processed patient intake information and updated medical records prior to treatment.
Payment Specialist
Nexcar
Spring
05.2021 - 05.2022
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Generated, mailed and monitored invoices.
- Processed new customer forms to set up accounts in system.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Examined and processed chargeback notifications to customers for payment to avoid releasing debt to outside collection agencies.
- Processed over 100+ payments every week.
Education
High School Diploma -
Aldine Senior Highschool
HoustonSkills
- Payment Management
- Credit and Collections
- Appointment Scheduling
- Pre-Registration Documentation
- Patient Registration
- Medical Terminology
- Insurance Verification
- Billing Dispute
- Payment Processing
- Updating Customer Accounts
- Conflict Resolution
- Customer Advising
- Persuasive Negotiation
- Attention to Detail
Education and Training
other
Languages
English
Beginner
Spanish
Beginner
Timeline
Legal Assistant
Kgs Law Pllc
03.2025 - Current
Registration Clerk
East Houston Medical Center
12.2023 - 03.2025
Patient Coordinator
Museum district eye center
01.2022 - 08.2023
Payment Specialist
Nexcar
05.2021 - 05.2022
High School Diploma -
Aldine Senior Highschool