Grace Rodriguez
Miami,FL
Summary
Experienced legal assistant skilled in managing legal documentation and enhancing communication between clients and attorneys. Demonstrated expertise in conducting comprehensive legal research and delivering high-quality administrative support to optimize case preparation and office efficiency.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Legal Assistant
AG Law Firm
Miami, FL
12.2025 - Current
- Drafted and edited legal documents, including briefs and contracts, to support case objectives.
- Conducted legal research to support case preparation and strategy development.
- Managed legal documents and correspondence for attorney review and filing, enhancing organization and accessibility.
- Coordinated communication among clients, attorneys, and court personnel to ensure seamless case progression.
- Organized case files and maintained document management systems for efficient access.
- Coordinated scheduling of appointments for clients and attorneys to ensure timely meetings., hearings, and meetings to enhance office operations.
- Maintained confidentiality of sensitive information according to legal standards.
- Provided comprehensive administrative support by managing calendars and preparing correspondence.
Customer Service Representative
Superstar Mobile Grooming
Miami, FL
08.2023 - 11.2025
- Resolved customer complaints with empathy, maintaining professionalism throughout interactions.
- Promoted high customer satisfaction through friendly, knowledgeable service and problem resolution.
- Coordinated grooming appointment scheduling and addressed customer service inquiries to enhance client experience.
- Educated clients on mobile grooming processes and benefits of available services.
- Recorded client interactions and service history to streamline future referrals.
- Explained billing procedures, processed payments, and assisted with payment setup to ensure customer satisfaction.
- Managed administrative tasks, including filing paperwork and updating databases efficiently.
Skills
- Legal research
- Document management
- Client communication
- Case preparation
- Customer service
- Administrative support
- Fast learner
- Document filing
- Document editing
- Billing statements
- Motion preparation
- Order and request filing
- Writing and editing
- Court filing
- Communication skills
- Call center operations
- Route management
- Team collaboration
- Credit card payment processing
- Follow-up skills
- Problem-solving
- Inbound and outbound calling
- Professional telephone demeanor
- Payment processing
- Punctuality and reliability
- Call center procedures
- Scheduling
- Complaint handling
Languages
English
Full Professional
Spanish
Full Professional
Certification
CPR
References
References available upon request.
Timeline
Legal Assistant
AG Law Firm
12.2025 - Current
Customer Service Representative
Superstar Mobile Grooming
08.2023 - 11.2025