BERTHA ROMO RAMIREZ
Cookeville,US
Summary
Over 10 years of experience in various workforce settings. Easily adaptable to learning and growth.
Overview
13
13
years of professional experience
Work History
Member Advocate
United Healthcare Group
Remote
10.2022 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
Member Service Representative
Sitel
Remote
03.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Customer Care Representative
US Bank Service Center
Remote
08.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders for checks/items for account management.
Receptionist
Jones Insurance Group
Marietta, GA
01.2017 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to angents in office.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Manager
Romo’s Mexican Restaurant
Crossville, TN
05.2012 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Student Nurse Associate
Fort Sanders Regional Hospital
Knoxville, TN
05.2016 - 08.2016
- Performed accurate assessments of new admissions under the supervision of a registered nurse to ensure appropriate level of care was provided from day one.
- Facilitated smooth transitions of care by accurately documenting all relevant information in electronic medical records systems.
- Enhanced patient care by assisting in daily living activities and providing emotional support to patients and their families.
- Provided empathetic support during end-of-life care for terminally ill patients and their families, fostering dignity and comfort during difficult times.
Sales Associate / Cashier
Dunhams Sports
Crossville
05.2011 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associates Of Science -
Roane State Community College
Harriman, TNGeneral Studies -
Stone Memorial High School
Crossville, TN05.2011
Skills
- Cross-cultural communication
- Assertiveness
- Customer Service
- Team Collaboration
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Medical Terminology
- Insurance Billing
- Quality Assurance
- Language Fluency
Languages
Spanish
Native or Bilingual
Additional Information
Gap of Employment
Period of unemployment was dedicated to being caretaker of my family. Enjoyed the opportunity to be home with my children but I am now dedicated to evolving professionally in the workforce.
Timeline
Member Advocate
United Healthcare Group
10.2022 - Current
Member Service Representative
Sitel
03.2022 - 10.2022
Customer Care Representative
US Bank Service Center
08.2021 - 03.2022
Receptionist
Jones Insurance Group
01.2017 - 09.2017
Student Nurse Associate
Fort Sanders Regional Hospital
05.2016 - 08.2016
Assistant Manager
Romo’s Mexican Restaurant
05.2012 - 04.2017
Sales Associate / Cashier
Dunhams Sports
05.2011 - 05.2012
Associates Of Science -
Roane State Community College
General Studies -
Stone Memorial High School