Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bertha Velez Lara

Philadelphia,PA

Summary

Responsible business student committed to learning and developing skills. Self- directed and energetic with superior performance in both autonomous or collaborative environment working independently and collaborating with others on group projects.

Overview

3
3
years of professional experience

Work History

Sales Associate

Boot Barn
Cherry Hill, NJ
08.2024 - Current
  • Attended weekly team meetings to review performance goals and objectives.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of the store environment, including floors, windows, and displays.
  • Tracked sales performance metrics to identify trends in the market place.
  • Provided accurate information about products, prices, and services.
  • Greeted customers and provided exceptional customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Professionally handled customer complaints.
  • Assisted customers with product selection, sizing, and styling.
  • Developed trusting relationships with customers by making personal connections.

Sales Associate

Novedades Marisol
Philadelphia, PA
04.2022 - 02.2024
  • Upsold additional items based on customer interests and needs.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of the store environment, including floors, windows, and displays.
  • Processed returns, exchanges, and refunds, following company policies.
  • Conducted inventories regularly to track stock levels.
  • Provided accurate information about products, prices, and services.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color, or style.

Education

High School Diploma -

Little Flower Catholic High School For Girls
Philadelphia, PA
06-2023

Business

La Salle University
Philadelphia, PA

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Goal oriented
  • Financial records oversight
  • Verbal and written communication
  • Time management
  • Customer service
  • Adapt to diverse groups
  • Multi-tasking strength

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

Boot Barn
08.2024 - Current

Sales Associate

Novedades Marisol
04.2022 - 02.2024

High School Diploma -

Little Flower Catholic High School For Girls

Business

La Salle University

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Bertha Velez Lara