Bertha Alicia Lopez
Tucson,AZ
Summary
Customer service representative with six years of experience supporting sales team and turning cancellations into satisfied customers. Recognizing for exceptional communication and interpersonal skills while interfacing with diverse clientele. Adept at identifying opportunities to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Housekeeper
Thumbtack
04.2020 - 05.2021
- Provided high-quality housekeeping services to 15+ homes execute deep in light cleaning projects, polish hardware surfaces, receive 90% positive reviews
- Ensured compliance with infection prevention and COVID-19 safety standers.
Customer service
IAA
07.2018 - 08.2019
- Serving more than 50 customers daily providing assistance in locating products and finalizing sale transactions
- Manage customers returns fielded complaints with patience and understanding and identifying resolution to enhance customer satisfaction
- Provide quality customer service in High volumes Call center processing transactions in assisting with service sign-ups.
Education
High school diploma - undefined
Tucson Magnet High School
Tucson, AZ05.2003
Skills
- Bilingual (10 years)
- Communication skills (10 years)
- Customer Service
Timeline
Housekeeper
Thumbtack
04.2020 - 05.2021
Customer service
IAA
07.2018 - 08.2019
High school diploma - undefined
Tucson Magnet High School
Similar Profiles
Destinee BlackDestinee Black
House Cleaner at ThumbtackHouse Cleaner at Thumbtack
Artem SapozhnikovArtem Sapozhnikov
Handyman at ThumbtackHandyman at Thumbtack
Andrew CondosAndrew Condos
Account Executive II at ThumbtackAccount Executive II at Thumbtack