Maricela Carranza
Female
Austin,TX
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Housekeeper
LEGACY BROOKS LUXARY APARTMENTS
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
- Notify superiors on any damages, deficits and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Check stocking levels of all consumables and replace when appropriate.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
CSP/Receptionist
H&R Block
12.2021 - Current
- A receptionist I handle incoming calls and outgoing calls I handle scheduling appointments and rescheduling downloading and saving is documents filing documents using office software.
Assistant Manager
Stay Apt Suites
10.2025 - 10.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
StayAPT Suites
05.2024 - 05.2025
- As an assistant manager I am responsible on doing the reports in the morning to be on call on weekends, make sure to do the housing keeping boards for the housekeepers on that day, make sure to do inspections after all the housekeepers are done by the end of the day. Make sure to call our guest on their eta, do reservations over the phone, make sure that all guests are checked out by11am also that there are rooms ready for check in. also do balance report for the day, welcome our guest take them for a tour and our walk ins as well give them quotes. make sure all amenities are cleaned and office as well.
Housekeeper
INSPERITY MANAGEMENT
05.2020 - 04.2021
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
- Notify superiors on any damages, deficits and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Check stocking levels of all consumables and replace when appropriate.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Leasing Specialist
GREYSTAR MANAGEMENT
05.2019 - 11.2019
- As a leasing specialist my duties are answering phones take prospects to show properties and the units fill out paperwork that is required for leasing handle for deposits and payments. On days as need I helpPerform a variety of cleaning activities such as sweeping, mopping, dusting and polishing. To have them ready for movements for new tenants
- . Answer all in any questions prospects
- . To walk through apartment units making sure that they are up to standard
- . Running credit checks for applying tenants
- . Writing and handing eviction notices or late payment reminders
- . Ensure all rooms are cared for and inspected according to standards
- . Notify management on any damages.
- . Deal with reasonable complaints/requests with professionalism and Patience
Housekeeper
PURE MULTI-FAMILY MANAGEMENT
09.2015 - 06.2018
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
- Notify superiors on any damages, deficits and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Check stocking levels of all consumables and replace when appropriate.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Housekeeper
APARTMENT SOLUTIONS
09.2012 - 09.2015
- Housekeeping responsibility cleaning tasks in vacant apartments, front offices, and amenity areas. I would report to staffing company to receive assigned jobs from variety of apartment communities.
Education
High School -
KENNEDY HIGH SCHOOL
05.1993
Skills
- Bilingual (10 years)
- English
- Residential Cleaning
- Retail Sales (2 years)
- VPN
- Spanish
- Commercial cleaning
- Cashiering (2 years)
- Computer skills
- Typing
- Data entry
- Customer service (4 years)
- Housekeeping management
- Strong time management (2 years)
- Organizational skills
- Medical terminology
- Assistant Manager Experience
- Cleaning Experience
- Time management
- Communication skills (2 years)
- H&R Block (2 years)
- Custodial Experience (10 years)
- Housekeeping
- Residential cleaning
- Interior and exterior cleaning
- Customer service
- Restroom detailing
- Vacuuming
- Customer service-focused
- Teamwork
- Health and safety compliance
- Hazardous chemical training
- Mopping and sweeping
- Vacuuming and sweeping
- Customer-oriented
- Exceptional communicator
- Eco-friendly cleaning
- Bathroom cleaning
- Folding clean laundry
- Deep cleaning expertise
- Guest relations
- Dusting furniture
- Laundry management
- Bed making proficiency
- Ceiling fan cleaning
- Physically strong
- Excellent oral and written communication
- Building maintenance
- Quality assurance
- Complex Problem-solving
- FLUENT IN [LANGUAGE]
Languages
English and SPANISH - Fluent
Timeline
Assistant Manager
Stay Apt Suites
10.2025 - 10.2025
Assistant Manager
StayAPT Suites
05.2024 - 05.2025
CSP/Receptionist
H&R Block
12.2021 - Current
Housekeeper
INSPERITY MANAGEMENT
05.2020 - 04.2021
Leasing Specialist
GREYSTAR MANAGEMENT
05.2019 - 11.2019
Housekeeper
PURE MULTI-FAMILY MANAGEMENT
09.2015 - 06.2018
Housekeeper
APARTMENT SOLUTIONS
09.2012 - 09.2015
Housekeeper
LEGACY BROOKS LUXARY APARTMENTS
High School -
KENNEDY HIGH SCHOOL