Beryle Long
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LIcensed Customer Care Representative
State Farm Insurance
06.2022 - Current
- Licensed for property and casualty in 48 states to sell and make changes to insurance policies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained up-to-date knowledge of product and service changes.
Retail Sales Associate
Victoria's Secret
01.2013 - 05.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Proficient in utilizing POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
Visual Associate
Forever 21
05.2018 - 01.2020
- Organized store merchandise racks by size, style, and color.
- Scheduled regular maintenance and repair of displays for longevity.
- Investigated current trends and innovative techniques to create unique, detailed displays.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
Customer Service Representative
All Connect
06.2020 - 06.2022
- Organized customer's usage, general concerns and complaints onto Microsoft Excel spreadsheets.
- Documented and detailed calls and complaints using call center's database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Navigated through various systems and applications to provide customers with options and services.
Studio Production Assistant, Creative DIrector
Freelance
03.2017 - Current
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Monitored production budget to track expenditures and control costs.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Organized actors, models and set materials to insure timely, efficient and controlled environments.
Education
BA - Fashion Merchandising
Clark Atlanta University
Atlanta, GA05.2018
Skills
- Product Merchandising
- Secure Data Practices
- Strategic Planning
- Account Management Software
- Operational Requirements
- Remote Conferencing
- Policy and Procedure Explanations
- Online Systems
- Directing Calls
- Efficient Data Entry
- Spreadsheets
- Prioritization
Certification
- Property & Casualty Licensed State Farm Insurance - June 2022-Current
Timeline
LIcensed Customer Care Representative
State Farm Insurance
06.2022 - Current
Customer Service Representative
All Connect
06.2020 - 06.2022
Visual Associate
Forever 21
05.2018 - 01.2020
Studio Production Assistant, Creative DIrector
Freelance
03.2017 - Current
Retail Sales Associate
Victoria's Secret
01.2013 - 05.2018
BA - Fashion Merchandising
Clark Atlanta University
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