Highly motivated and compassionate individual well-versed in building productive relationships,impacting lives, and resolving complex issues. Bringing 8-year background maintaining customer satisfaction and contributing to company success.
Overview
12
12
years of professional experience
Work History
Crew Chief
Unifi Service (Spirit Airlines)
05.2023 - Current
Documented all required information regarding cargo weight and destination.
Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
Updated flight and maintenance logs with current, accurate information.
Supervised and lead crew in daily inspections, efficient performance,and make sure of timely completion of work assignments
Lead crew in loading/unloading cargo, operate all elopements and vehicles.
Trained all team members on key roles to maintain flexibility.
Host, Manager
HMS
08.2021 - 01.2023
A joint organization made of a variety chain of restaurants located at DFW
international airport
Managed and motivated employees to be productive and engaged in work
Improved staffing during busy periods by creating employee schedules and
monitoring call-outs
Maximized performance by monitoring daily activities and mentoring team
members.
Managing Partner
Texas Tires
01.2018 - 04.2021
My role as a managing partner included handling all incoming & outgoing
transactions & interactions, paperwork for all sales, and shipments & orders
Managed employees and their proceedings daily, as well as their paperwork
and salaries
Managed and maintained socials, advertisements, & endorsements as well as
maintained a highly professional relationship with HR
Dismounted, mounted, and repaired tires according to manufacturer
specifications.
Special Education Program
Daycare
11.2013 - 08.2016
Supported teachers in implementing behavior management plans and
individualized education plans (IEPs) for students with special needs
Assisted students in developing social skills and encouraged positive peer
interactions
Collaborated with teaching staff to create a positive and inclusive classroom
environment
Provided one-on-one support to students during academic and social activities.
Logistics Dispatcher
KG Logistics
02.2014 - 11.2014
Delivered exceptional customer service to individuals contacting the
company's call center for support and assistance
Utilized dispatch software to enter customer orders, deliveries and receipts
Coordinated driver dispatch to accomplish daily delivery requirements.
Dispatch Supervisor
Airserv Corporation
08.2011 - 08.2013
Dispatched & assigned orders, monitored and recorded all assignments
Effectively operated current technology required to track and process work
orders
Provide transportation services for disabled airline passengers to, from, and
around the airport
Established and maintained effective communication & Positive relationships
with passengers, co-workers, and managers
Supervised a team of employees and provided training focused on maximizing
overall performance
Closely monitored dispatch board to triage and prioritize daily calls
Managed conflict resolutions with customers, drivers and other personnel to
encourage professional relationships and promote respect.
Guest Service /Airport Operations Agent at Unifi Aviation – Contracted With Delta Air Lines & Spirit AirlinesGuest Service /Airport Operations Agent at Unifi Aviation – Contracted With Delta Air Lines & Spirit Airlines