Beshoy Henin
Operations Manager
Mount Juliet,TN
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 6 years of management performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Area Manager
Amazon
Murfreesboro, TN
03.2022 - Current
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Partner with other Area Managers to assure labor allocation for a balanced and efficient shift
- Ensure the safety of staff and promote Amazon’s standards of safety
- Continually identify process improvement initiatives
- Supervise and train between 50-100 associates per shift
General Manager
Panda Express
Clarksville, TN
01.2016 - 02.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Onboarded new employees, including training, mentoring and new hire documentation
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Developed new store location from ground up by hiring and training efficient team
Analyst/Co-Owner
Royalty Line USA
Nashville, USA, TN
08.2018 - 12.2021
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Worked with users and stakeholders to analyze and validate requirements
- Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Found and optimized keywords to improve SEO and conversion rates of advertising campaigns
- Managed purchased/negotiated of new inventory from foreign markets
- Managed customer related issues to ensure high customer satisfaction
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Validated results and performed quality assurance to assess accuracy of data
Education
BBA - Information Systems & Analytics
Middle Tennessee State University
Murfreesboro, TN 08.2016 - 08.2020
Skills
- Area management
Certification
Dale Carnegie Certification in effective communication, presentations, negotiations, leadership and human relations skills - May 2019
Affiliations
Association of Information Technology Professionals Member 2016 – Present American Marketing Association Member 2017 – Present
Timeline
Area Manager
Amazon
03.2022 - Current
Analyst/Co-Owner
Royalty Line USA
08.2018 - 12.2021
BBA - Information Systems & Analytics
Middle Tennessee State University
08.2016 - 08.2020
General Manager
Panda Express
01.2016 - 02.2022
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