Besiana Sahiti
Spring Valley,CA
Overview
13
13
years of professional experience
Work History
VIP Host
Barona Casino
08.2022 - Current
- Actively developed and maintained positive relationships with players and fellow team members.
- Input and updated member application information in the computer database
- Made sure our members were aware of the weekly promotions and actively made sure they had everything they needed on the casino floor
- Once a week, I balanced the shift inventory and made sure there weren’t any discrepancies
- Assisted staff members in other departments with player conflicts using good judgment and empathy
- Increased positive word-of-mouth referrals by consistently delivering superior player service that exceeded expectations
- Balanced competing priorities while managing multiple reservations simultaneously, making sure the members were taken care of.
Cash Services Supervisor
Barona Casino
06.2020 - 08.2022
- Supervised and coordinated cashiers’ work activities to maintain operational efficiency and ensure guests’ satisfaction
- Managed over 30 employees on a daily basis
- Managed departmental human resource documentation including recruiting, hiring, attendance, coaching and counseling, and reviews
- Served as a liaison between management and frontline staff, effectively addressing issues that arose during daily operations and providing guidance on best practices for cash handling procedures.
- Collaborated with cross-functional teams to develop strategies for optimizing cash flow management and achieving operational efficiency.
- Facilitated open lines of communication within the team by conducting regular staff meetings, encouraging collaboration and fostering a cohesive work environment.
- Complied with established internal controls and policies.
Banker II
Barona Casino
05.2017 - 06.2020
- Responsible for the safe efficient operation of the Main Bank, and including daily operation, administration, maintenance, and protection of the casino bankroll
- Manage and process all paperwork received throughout my shift
- Organize and prepare all paperwork for the next Banker
- Responsible for all cash and cash equivalents in the Main Bank
- Duties also include the use of Microsoft Excel, Microsoft Word, and other computer programs
- Opened, closed, and updated accounts for players when it came to their credit or check cashing lines.
Cashier
Barona Casino
03.2013 - 01.2017
- Great cash handling skills
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Home Depot
07.2012 - 03.2013
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Senator
Cuyamaca Community College
09.2011 - 07.2012
- Developed and organized activities/events for the year
- Coordinated preparation for events
- Organized events such as monthly college hours on campus, holiday events, and commencement events
- Helped recruit volunteers, and fostered team-building exercises
Education
Diploma -
Mount Miguel High School
Spring Valley, CA06.2011
Skills
- Communication
- Organization
- Management
- Detail-Oriented
- Cash Handling
- Microsoft Office
- Excel
- ACSC
- Synkros
- Oracle
- CEO Services
- DataMagine Client
- Kronos
- Multilingual
Languages
Albanian
Spanish
Timeline
VIP Host
Barona Casino
08.2022 - Current
Cash Services Supervisor
Barona Casino
06.2020 - 08.2022
Banker II
Barona Casino
05.2017 - 06.2020
Cashier
Barona Casino
03.2013 - 01.2017
Cashier
Home Depot
07.2012 - 03.2013
Senator
Cuyamaca Community College
09.2011 - 07.2012
Diploma -
Mount Miguel High School
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