BESSIE LEE
Lithonia,GA
Summary
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking and dependable Clerk offering 15+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
15
15
years of professional experience
Work History
Tax Examiner
IRS
CHAMBLEE, GA
01.2016 - 07.2023
- Identified discrepancies in tax returns, researched information, and recommended appropriate action.
- Analyzed financial records to ensure compliance with applicable laws and regulations.
- Assessed and verified tax documents for accuracy and completeness.
- Sent out letter to taxpayers 105c,106c etc.
- Checked completeness of information when processing applications and transactions.
- Maintained up-to-date contact information for each case under review.
- Reviewed historical data to check compliance with internal and regulatory standards.
Customer Service Representative
IRS
CHAMBLEE, GA
08.2008 - 01.2016
- Composed letter to taxpayer explaining changes made to there account or requesting additional documentation.
- Answered inbound calls, chats and email to facilitate customers.
- Outbound calls to customer when more information is needed.
- Providing excellent customer service to resolve complaints in a timely manner
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Conducted research on different tax issues and remained up to date on tax law changes.
Education
High School Diploma -
Gordon High School
Decatur, GA06.1983
Skills
- Database Entry
- Mail Sorting
- Customer Satisfaction
- Billing and Invoicing
- Telephone Etiquette
- Processing Mail
- Mail Processing
- Research
- Clerical Support
- Inbound and Outbound calling
- Research
Timeline
Tax Examiner
IRS
01.2016 - 07.2023
Customer Service Representative
IRS
08.2008 - 01.2016
High School Diploma -
Gordon High School
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