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Bessie Monroe
Noatak,AK
Summary
Dynamic Administrative Assistant with a proven track record at Teck America, enhancing operational efficiency and customer service. Skilled in data entry and professional communication, I excel at managing schedules and fostering strong client relationships. Committed team player dedicated to maintaining confidentiality and improving office procedures for optimal workflow.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Native Village Of Noatak
Noatak, AK
03.2023 - Current
- Coordinated office activities to ensure efficient workflow and communication among staff.
- Managed scheduling for meetings, appointments, and events to optimize time management.
- Developed and maintained filing systems for easy access to documents and records.
- Assisted in preparation of reports, presentations, and correspondence for internal and external stakeholders.
Administrative Assistant
Teck America
Red Dog Mine
06.2017 - 11.2019
- Implemented office procedures that improved efficiency and reduced operational delays.
- Trained new administrative staff on office protocols and best practices for daily operations.
- Enhanced customer service interactions by addressing inquiries promptly and resolving issues effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
Napaaqtugmiut High School
Noatak, AK05-1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Filing
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Dedicated team player
Accomplishments
- Recognized by customers and [Job Title] for expedient and effective service.
- Travel Planning - Booked heavy domestic and international travel for department of [Number].
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Administrative Assistant
Native Village Of Noatak
03.2023 - Current
Administrative Assistant
Teck America
06.2017 - 11.2019
High School Diploma -
Napaaqtugmiut High School