Bessy Bernal
Houston
Summary
Bilingual professional skilled in customer service and communication, with a focus on patient care and effective staffing coordination.
Overview
4
4
years of professional experience
Work History
Staffing Coordinator / Scheduler
Vantage Hospice
Houston, TX
07.2025 - Current
- Coordinated staffing schedules to ensure adequate coverage for patient care needs.
- Managed call-offs, schedule changes, and last minute staffing needs
- Worked closely with nurses, Managers, to meet patient care needs
Patient Coordinator/CNA/Scheduler
Blue Star Hospice
Katy, TX
11.2022 - 06.2025
- Managed schedule changes, cancellations, and urgent staffing requests.
- Responded to patient and family questions with professionalism and empathy.
- Monitored staffing coverage to ensure continuity of patient care.
- Provided direct patient Care including assistance with ADLs.
Education
High School Diploma -
James Monroe High School
North Hills, CASkills
- Customer Service
- Communication
- Computer/ Technology
- Patient care
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Staffing Coordinator / Scheduler
Vantage Hospice
07.2025 - Current
Patient Coordinator/CNA/Scheduler
Blue Star Hospice
11.2022 - 06.2025
High School Diploma -
James Monroe High School