Betania Arellano

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Served up to five tables in my assigned section at a time. Took orders, consistently, upsold on drinks, and gave great customer service. Had an outside area during strict COVID-19 regulations. Held cash handling responsibilities and helped generate sales for ticketed events to bring more customers to our revenue and people to dine in.

• Cultivated warm relationships with regular customers.
• Greeted new customers, discussed specials, and took drink orders.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.